Head Channel, Core Markets at Standard Bank Group

Job Purpose:

Lead the Channel function in Transaction Product Services (CIB) for several Core Markets (including but not limited to Botswana, DRC, Ivory Coast, Mauritius, South Sudan, Tanzania and Zimbabwe) and ensure alignment with Group strategy

Responsibilities:

• Manage the end to end solution, design and implementation of transacting platforms across digital and physical channels for TPS clients within the Core Markets in TPS. 
• Ensure that all client service requirements are effectively executed through the respective operations teams in country.
• Participate effectively within the Transactional Banking Client Teams (TBCT’)s to ensure client centric solutions and effective utilization of our channels, where necessary.
• Drive the adoption of the digitisation agenda and contribute towards the TPS digitisation journey
• Understand competitive landscape for Channel in the Core Markets and feed into the Group Channel Head, to develop Channel strategy for the markets.
• Measure the performance of the implemented channel, fulfilment, service of the channel.
• Measure the level of market share of the achievement in the core Markets against target levels as compared to competitors
• Shape the customer experience across Transactional Bank across all touch point

Qualifications:

• Minimum: Bachelors degree
• Preferred: Post Graduate degree in Business/Commerce

Experience:

• Transaction Banking and leadership experience, including product knowledge across Cash, Trade and Investor Services
• Minimum work experience, with preferably 5+ years in a Leadership role in financial services with relevant client and/or geographical experience in the Africa Region. Ideally gained experience working across multiple geographic locations in a global organisation.
• Accountable for managing a geographically operational and product risk portfolio, with desirable outcomes in Africa for Core Markets