To lead and enable solution design, development and deployment on all Group digital interfaces(channel) that ensures improved digital client experience for C&I clients. To collaborate and partner with key stakeholders in the organisation and the broader Group to implement digital channels within the specified group frameworks and best practices and innovations across all presence countries. To deliver digital interface solutions for clients in line with client interaction needs and preferences. The Head of Digital Interactions is accountable for the overall delivery of the digital interfaces and interaction adoption by C&I clients while reducing the cost to serve.
Qualifications and Experience
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