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  • Posted: Feb 25, 2020
    Deadline: Not specified
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    TechCo was founded in 2007 by Sean Hackett (Managing Director) which specializes in hosted Infrastructure environments, outsourced technology management and technology risk assessment. Our goal is to service the increasing demand within the market place for outsourced advisory & consulting services in Southern Africa and abroad. Our company has seen s...
    Read more about this company

     

    Information Technology Support Engineer

    Role Purpose:
    Ideally you should have previous experience in a Microsoft environment, diagnosing and troubleshooting software and hardware issues and installing applications and programs.In this role you would be responsible for resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You need to be comfortable providing support telephonically and IM.To be qualified for this role, you should hold a qualification in a relevant field, like Computer Science, IT or Software Engineering. Microsoft or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

    • Research and identify solutions to software and hardware issues
    • Diagnose and troubleshoot technical issues, including account setup and network configuration
    • Ask customers targeted questions to quickly understand the root of the problem
    • Track computer system issues through to resolution, within agreed time limits
    • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
    • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
    • Provide prompt and accurate feedback to customers
    • Refer to internal database or external resources to provide accurate tech solutions
    • Ensure all issues are properly logged
    • Prioritize and manage several open issues at one time
    • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
    • Prepare accurate and timely reports
    • Document technical knowledge in the form of notes and manuals
    • Maintain jovial relationships with clients

    Requirements

    • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
    • Mikrotik and Hyper V experience
    • Hands-on experience with Windows environments
    • Good understanding of computer systems, mobile devices and other tech products
    • Ability to diagnose and troubleshoot basic technical issues
    • Familiarity with remote desktop applications and help desk software
    • Excellent problem-solving and communication skills
    • Ability to provide step-by-step technical help, both written and verbal

    Skills

    • Help desk support
    • onsite desktop and server support
    • Network troubleshooting
    • Must have drivers licence and car
    • A+ N+ MCSE great to have

    Method of Application

    Interested and qualified? Go to The Tech Company SA on www.linkedin.com to apply

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