IT Production Specialist at Young Living Essential Oils

Purpose of the Role: 

• Young Living is looking for an energetic and highly motivated information technology (IT) specialist to join our IT team. This fast-paced position is key in supporting the IT needs of our employees. The ideal individual will thrive working as part of a dedicated regional team and be driven enough to work independently when necessary to provide fast and effective solutions for our employees. An ability to get along with all personality types across a global company is a must.

Education and Experience

• IT related College or university degree/diploma
• 3-5 years’ experience working with product developers would be compulsory
• 3-5 years IT project management would be advantageous
• 3-5 years’ experience in IT Support with a medium to large company

Essential Functions

• Provide friendly, fast, effective, and knowledgeable technical assistance to Young Living—South Africa employees across multiple departments, in multiple offices (on-site and remote), with multiple technical skill levels. This will be done in-person, over the phone, over chat, or over email utilizing remote tools as needed
• Troubleshoot issues that come from our ticketing system (Jira), phone calls, emails, and chats
• Deploy and maintain employee hardware including Laptops (Windows and Mac), Desktops (Windows and Mac), Thin Clients, and all associated peripherals
• Deploy and maintain employee software using tools like SCCM and Jamf, as well as individual installs for specific departments
• Create and maintain employee accounts/licensing in Active Directory, JDE, Office 365, and other applications specific to Young Living
• Support Multi-Function Printers and basic troubleshooting of A/V equipment
• Help setup and support the IT needs of Young Living events when needed
• Maintain and uphold Help Desk policies and procedures
• Work with Networking, Systems, and Security teams to troubleshoot advanced employee and/or site issues
• Work with other IT Specialists across the globe to help support their market’s needs
• Work as part of a team and/or individually to meet specific goals, timelines, and/or SLA’s

Competencies

• Ability to work under pressure
• Analysis and reporting
• Deadline driven
• Flexible to work after hours and weekends
• Ability to adapt to change
• Oral and Written Communication
• Time Management
• Relationship Management with employees and vendors
• Global and Cultural Awareness

Knowledge, Skills, and Abilities

• Intermediate to Advanced knowledge of IT hardware and software
• Intermediate knowledge of Active Directory
• Knowledge and expertise in IT project management
• Intermediate knowledge of Windows and Mac Operating Systems
• Basic knowledge of applications such as SCCM and Jamf
• Basic to Intermediate knowledge of printers and A/V equipment
• Ability to listen, understand, and respond to employee needs
• Ability to research solutions independently
• Ability to present solutions in a user-friendly manner, with keen attention to detail