• Posted: September 9, 2019
    Deadline: Not specified
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  • The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts...
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    IT Support Technician

    Responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.

    Education

    • Matric or equivalent
    • 2-Year Diploma in IT or equivalent NQF Level 6 in IT
    • MCSE, ITIL Foundation Certification is an advantage
    • Meets all requirements for a Gaming licence
    • Ability to solve complex problems
    • Manage and mitigate risks

    Experience

    • Minimum of 2 year relevant IT industry experience

    Skills and Knowledge

    Technical competencies

    • Technical acumen
    • Risk Management skills
    • Listening skills
    • Telephone skills
    • Understanding of Technology Operations
    • Infrastructure Knowledge
    • Client Computing
    • Gaming Product and Service Knowledge
    • Hospitality Product and Service Knowledge

    Behavioural competencies

    • Problem solving
    • Assessing and evaluating information
    • Initiative
    • Decision-making skills
    • Dealing with customers

    Key Performance Areas

    Stabilised Data Centre Environment

    • Detect and respond to technical problems
    • Identify opportunities for continuous improvements and respond to feedback from service statistics / information (CSIP)
    • Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice
    • Make recommendations on computer products or equipment to improve company productivity.
    • Store a spare parts inventory of systems, subsystems and component parts used in repair work.

    User Engagement

    • Respond to incidents logged by end-users that cannot be resolved telephonically
    • Provide desktop support by using diagnostics to facilitate prompt resolution where possible
    • Provide feedback to the service desk on resolution of incidents
    • Coach end-users in the use of certain software

    Desktop Installations

    • Make preparations for the installation of software
    • Install or update required hardware and software
    • Update SOPS and communicate with regard to resources
    • Update repository of standards

    Vendor Engagement

    • Liaise with vendors with regards parts, repairs, services
    • Schedule logistics if required
    • Escalate issues identified if relevant
    • Attend Vendor management meetings if required
    • Complete orders for approval with regards work completed

    Method of Application

    Interested and qualified? Go to Sun International on sun.jonti2.co.za to apply
  • MYJOBMAG.CO.ZA
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