IT Technical Specialist (Monitoring) at FNB South Africa

To plan, design and build an IT infrastructure architecture usually at an enterprise level to meet business requirements

Required for the role:

• Must have experience in Application Performance Management tools, such as, Dynatrace or Cisco Appdynamics
• Must have experience in other monitoring tools, such as, SolarWinds or Lansweeper
• Must have a clear understanding of Infrastructure monitoring, SNMP and WMI
• Must have experience in both Linux and Windows based operating systems and the infrastructure they run on
• Experience with Enterprise Systems Management tools
• Application Development or IT Engineering experience
• Experience providing technical support
• Experience with Splunk preferred
• Experience with ServiceNow preferred
• Information Technology Infrastructure Library (ITIL) Foundation v3 or v4 Certification
• Experience with transactional monitoring

Responsibilities:

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Advise on Budget forecasting to align the identified needs for IT Infrastructure Architecture
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Plan, design and build an IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture
• Draft business and technical requirements into requests for proposal documents for IT Infrastructure Architecture
• Ensure IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business
• Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment
• Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the market place then translate current and future trends and advise management of benefits and well as risk
• Manage own development to increase own competencies
• Develop an In-depth knowledge of specified field as well as ability to translate this knowledge into business terms and Solutions

Qualifications:

• Degree or Diploma
• 6 Years relevant experience