Job Opening at Discovery Limited

Job description

About Group Shared Systems CAS

Our division is responsible for designing, building and supporting applications that are used both inside Discovery, as well as for our clients. 

Key Purpose

Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients, and acting as consultant on the application.

Areas of responsibility may include but not limited to

Business Case

Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.

Product Requirements Specification (PRS)

• Design and validate the functional solution.
• This involves interpreting the CRS into a set of Product Requirements Specification (PRS).
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
• Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
• Design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS.
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.

Release Notes & Training Material

Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.

Customer Requirements Specification(CRS)

Follow a structured process to listen to, understand and document client requirements. If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements. If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information. Following up with clients to clear up ambiguity and possible misunderstanding. Documenting the requirements in a Customer Requirements Specifications (CRS) document (which may include UML models, business process documents). Ensuring alignment between the Business Case and the CRS .

Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussion. Obtain sign-off on CRS.

Query Report

Respond to incidents escalated by the Incidents team. Log issues in the appropriate issues logging system. Conduct preliminary analysis on issues. Provide reporting to DevManager or PM on project activities and status.

Personal Attributes and Skills

Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation

Technical Skills

• Strong understanding of business processes and functional requirements
• PL/SQL – writing/running queries
• Experience in Banking, Health Care or Insurance industry
• MS Office Suite
• Advanced Excel
• Working experience in an ITIL based environment (optional
• Project Management
• SQL queries
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

Minimum

• Informatics or other relevant degree
• 3 -5 years business analyst experience

Advantageous

• Dip.BA (FTI or equivalent)
• 1-3 years user interface analyst experience
• Business experience and product knowledge

Methodologies

Waterfall and Agile

Tools

• Enterprise architect
• Visio
• SoapUI (SOAP) / REST client (JSON)
• Atlassian tool suite (Jira, Confluence)

Processes
ITIL (Incident, Release, Problem Management)

Technologies

• SQL
• UML
• XML

Other

• Software architecture
• JAD sessions
• Data modelling techniques 

Equity Statement

Preference will be given to applicants from designated groups and suitable internal candidates in line with Discovery’s policies.