Job Openings at Absa

Overall purpose

To ensure the smooth running and effective operational management of the Operations environment within a Business Unit (BU).

Key Accountabilities

• Manage customer satisfaction, client interface and retention of client by adhering to highest standards.
• Stake holder management
•  Participate in the measurement and reporting of internal and external SLAs on a monthly basis.
• Address any process failures specific to the business unit. Of service deliver 

Must have

• Transfers & Estates knowledge
• LISP environment experience
• Customer service experience

Education and Experience required Minimum Requirements:

• Four (4) years’ experience as a Financial Manager or Operations
• Manager responsible for systems, process implementation,
• Budgeting and risk management
• B Degree in Business Administration or Management

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Knowledge & Experience Required:

• Minimum 5 years of relevant sourcing experience, gained preferably in a multinational environment.
• Proven experience IT category management and/or category strategy development is an advantage.
• Detailed knowledge of the characteristics of telecommunications and IT hardware products and services being procured
• Experience authoring, administering, negotiating, initiating and terminating contracts with regards to ICT
• Knowledge of IT strategies and industry trends
• Knowledge of planning, scheduling, and project/deal control
• Experience handling large IT commercial procurements.
• Provide analysis, guidance, and assistance on a variety of technologies and IT categories
• Intermediate knowledge is required of ERP systems and all Microsoft desktop applications such as Word, Excel, and PowerPoint

Education required

• B-degree in a relevant field (NQF level no. 6)
• Certificate in Purchasing Management (Advantageous)

Preferred

• MCIPS
• Min 5 years in a Sourcing environment
• Experience in financial services industry
• Project management experience
• International Sourcing Experience