Jobs at Absa Group

Work embedded as a member of squad OR; across multiple squads to produce, test, document and review algorithms & data specific source code that supports the deployment & optimisation of data retrieval, processing, storage and distribution for a business area.

Job Description

The Treasury team within CTO RTF (Risk, Treasury & Finance) is looking for a Specialist ETL Data Engineer. RTF provides IT expertise to our customers. We enhance and support the Group’s Regulatory Reporting framework providing tool sets for data, reporting and front-end portal capabilities to enhance Business Intelligence across the RTF businesses. We provision unique solutions to meet business & regulatory challenges.

We are the technology partner supporting Credit Risk, Treasury, Finance, Regulatory Reporting, Data and Business Intelligence.

We handle the consumption of the Bank’s data for the calculation of risk metrics and making the outputs available to business and regulators.
Our task is the successful delivery of innovative solutions that enable business efficiency.

Key critical skills:

• 5+ years experience ETL experience (depth and breadth of experience required)
• Power BI experience
• 3-5 years’ experience with designing and building, BI systems and complex data eco systems
• Cross domain knowledge
• Proven ability to understand existing code, analyse processes and improve the current solution
• Must be self-driven and have the drive to seek out opportunities for improvement (poses a natural ability to stay abreast with new technologies and tools, upskill on tools and technology to enable solutions)
• Additional to the above skill sets would a track record in delivering quality and innovative solutions in a prior group reporting function.

Advantageous:

• Experience working on multiple reporting tools (SQL, SSIS, SSRS, Informatica, Abinitio etc) and tested on various solutions
• Treasury/Risk knowledge which is important for this role
• Qlikview experience

Accountability:
Data Architecture & Data Engineering

• Understand the technical landscape and bank wide architecture that is connected to or dependent on the business area supported in order to effectively design & deliver data solutions (architecture, pipeline etc.)
• Translate / interpret the data architecture direction and associated business requirements & leverage expertise in analytical & creative problem solving to synthesise data solution designs (build a solution from its components) beyond the analysis of the problem
• Participate in design thinking processes to successfully deliver data solution blueprints
• Leverage state of the art relational and No-SQL databases as well integration and streaming platforms do deliver sustainable business specific data solutions.
• Design data retrieval, storage & distribution solutions (and OR components thereof) including contributing to all phases of the development lifecycle e.g. design process
• Develop high quality data processing, retrieval, storage & distribution design in a test driven & domain driven / cross domain environment
• Build analytics tools that utilize the data pipeline by quickly producing well-organised, optimized, and documented source code & algorithms to deliver technical data solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Automate tasks through appropriate tools and scripting technologies e.g. Ansible, Chef
• Debug existing source code and polish feature sets.
• Assemble large, complex data sets that meet business requirements & manage the data pipeline
• Build infrastructure to automate extremely high volumes of data delivery
• Create data tools for analytics and data science teams that assist them in building and optimizing data sets for the benefit of the business
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Inform & support the infrastructure build required for optimal extraction, transformation, and loading of data from a wide variety of data sources
• Support the continuous optimisation, improvement & automation of data processing, retrieval, storage & distribution processes
• Ensure the quality assurance and testing of all data solutions aligned to the QA Engineering & broader architectural guidelines and standards of the organisation
• Implement & align to the Group Security standards and practices to ensure the undisputable separation, security & quality of the organisation’s data
• Meaningfully contribute to & ensure solutions align to the design & direction of the Group Architecture & in particular data standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute to & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Monitor the performance of data solutions designs & ensure ongoing optimization of data solutions
• Stay ahead of the curve on data processing, retrieval, storage & distribution technologies & processes (global best practices & trends) to ensure best practice

Education

• Bachelor's Degree: Information Technology

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Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

The Treasury team within CTO RTF (Risk, Treasury & Finance) is looking for Specialist C# Developers. RTF provides IT expertise to our customers. We enhance and support the Group’s Regulatory Reporting framework providing tool sets for data, reporting and front-end portal capabilities to enhance Business Intelligence across the RTF businesses. We provision unique solutions to meet business & regulatory challenges.

We are the technology partner supporting Credit Risk, Treasury, Finance, Regulatory Reporting, Data and Business Intelligence.

We handle the consumption of the Bank’s data for the calculation of risk metrics and making the outputs available to business and regulators.

Our task is the successful delivery of innovative solutions that enable business efficiency.

Key critical requirements:

• Min 5 years' C# experience
• Ability to transition into cloud and Devops
• C# Integration is critical (using API wrappers etc) key focus on integration, automation and optimization within Treasury

Advantageous:

• Cloud experience – AWS or Azure (cloud principals)
• Python , Hadoop , CI/CD pipelines experience
• Treasury domain knowledge

Accountability:
DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

Education

• Bachelor's Degree: Information Technology

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This role in in line with the Everyday Banking (EB) strategy to build Analytics capabilities that support the business units in this cluster. This role will include, but is not limited to, data solutions, front-end utilities for data access and analysis, data visualization platform testing and deployment and enabling business reporting capability – in whatever form is required.

The primary focus of this role is to identify areas where solutions can be delivered faster at less cost, mitigating unnecessary risk and redeployments. This includes automation, wherever possible, and the development of component based frameworks to enable downstream re-use of data entities.
Improving the collaboration between Everyday Banking, CVM and IT and Data Engineering is also a major responsibility of this role with a specific focus on reducing the complexity, improving the reliability and increasing the efficiency of solution delivery. Providing a single point of entry into and out of Everyday Banking.

The role will also focus on Lead selection methodologies that support business growth, processes that support rapid execution and accurate tracking.
While focusing on capability and growth agenda, some opportunities will be surfaced and the responsibility of this role is to then enable business to reap these opportunities.

Key Responsibilities
Job Description
Accountability: Data Architecture, Tools and Platforms

• To base the establishment of the required strategic business and technology architecture artefacts (e.g. Product and Campaign Analytics, MI and Collections) operating models, process models, people models, etc.) on the specified RBB and Data Engineering strategies.
• Review, document and regularly maintain 'As is' strategic EB and Data architecture artefacts and ensure that all key stakeholders understand the current strategic architectural landscape for data flows
• Ensure close alignment between the EB business architecture landscape and the group strategic Information and Technology landscape by working seamlessly with Group Technology's and Data Engineering strategic solutions
• Define the 'building blocks' of the future landscape ('To be") with reference to identified Group wide capabilities
• Construct and maintain the "To be" strategic landscape, articulating the relationship between building blocks, resulting in a logical blueprint.
• Ensure that this logical blueprint remains aligned to the Group Strategic architecture, tools and platforms logical blueprint.
• Identify capacity gaps in building blocks and prioritize development of deficient building blocks.
• Present and describe logical blueprint to relevant stakeholders in the form of formal Presentations/meetings with governance boards.

Accountability: Data frameworks

• Contribute to and maintain the enterprise architecture framework of internal standards, methodology and governance by providing the strategic architecture components of these and by highlighting the requirements for Everyday Banking
• Through knowledge of industry standards or best practice, contribute to and ensure alignment suitable to for Everyday Banking.
• Standards, templates and training interventions.
• As part of this development: stakeholders need to be educated around the usage of enterprise architecture deliverables and the roles they play.
• Develop and maintain the Technology with reference to architectures, tools, platforms etc. and leverage the Group wide resources to deliver on Everyday Banking analytics requirements

Accountability: Innovation

• Deliver in-depth insights into the end-to–end journeys of customers, supply chains, employees and how they can be improved using digital technology
• Have a strong understanding of how to migrate traditional processes and systems to cater for mobility, social media sensors and so forth
• Have a natural leaning toward innovation and development, including the ability to teach and inspire other stakeholders in the organization
• Able to take the organization on a digital transformative journey both internally and externally
• Foster innovation leveraging emerging Big Data and analytics technologies

Accountability: Data Risk Management

• Ensure highest level of professionalism in data risk management
• Design and implement relevant guidelines for teams working with sensitive client data
• Develop a data risk management framework to manage key risks and issues relating to the entire data life cycle, when required in terms of data quality, data standards, data analytics, data security, data privacy and data recovery measures.
• Serve as a trusted partner to key business executives focused on the customer, risk management and regulatory compliance.

Accountability: People Management

• Ensure the development of a high-performing team through embedding formal Performance
• Management and informal coaching.
• Ensure that Absa values are instilled with the team and through demonstrating leadership by example.
• Drive the transformation and talent objectives and targets of the organisation within the CVP and broader team in terms of staff recruitment into priority positions and the identification and development of critical talent.
• Develop appropriate survey action items together with the management team of the business unit and ensure that items are executed.

Education And Experience Required

• BSC degree or equivalent NQF level 7 qualifications
• Actuarial, Statistical or Mathematics qualification will be preferred
• Experience in coding in R, Python or SAS or Absa specific coding languages
• Demonstrate clear grasp of statistical methodology experience in data science
• Extensive experience in Agile methodology.

Knowledge and skills:

• A proven ability in the banking environment.
• Expert knowledge and experience in working within a retail and business banking environment, formulating strategies, identify and develop innovative solutions
• Macro understanding of the business environment and how the related Industry is operating
• Extensive knowledge of competitor and non-competitor strategy and practices in the retail market
• A proven transformational profile taking solutioning to a new level
• An established and credible relationship with industry Players
• Interpreting and influencing of strategic signals from external and internal operating environment and translating these into relevant actions through driving change and innovation
• Ability to provide leadership to the next generation of the data journey
• A deep knowledge of data governance, data management and data analytics background
• Ability to partner at a very senior level – not merely operational or technical

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Support the Management of the Service Risk and Control Team within agreed financial budgets and in support of strategic business plans and projects.

Job Description

• Monitor CIB, Transactional Banking conformance to operational policies, procedures, initiatives and standards, applicable to the Business as a whole
• Assist with the identification of risk exposures at CIB, Transactional Banking level and individual team level, overseeing the completion of Risk and Control Assessments as necessary, to ensure these risks are understood and that potential impact, threats and vulnerabilities are quantified. Evaluate the effectiveness of existing procedures, checks and controls. Ensure there is clear accountability for these risks.
• Prepare analysis for Heads of Service and other Operational Managers in the development of action plans where remedial action is required.
• Support and monitor effective and timely resolution of any outstanding issues.
• Liaison point for external industry relations e.g. PASA Compliance standards, conformance meetings and incident reporting and management.
• Monitor and report on all initiatives/controls impacting AGL and CIB, are planned robustly to ensure
• BAU activity is not put at risk and is being managed in accordance with Group and Absa Corporate requirements,
• Prepare data project/portfolio High Level Risk Assessments and recommended action plans.
• Monitor and control process and procedure reviews and updates.
• Ensure team member is fully informed through a process of two-way communication, which encourages active participation in the running and ongoing improvement of team performance.
• Proactively managing the day-to-day operation of the direct reports driving, productivity and managing change, planning and scheduling activity.
• Meet with stakeholders to understand their requirements, roles and responsibilities and agree the requirements/design
• Implement agreed requirements/design within the AGL, CIB Transactional Banking business.

Send in your application if you have a B-degree and 5 years’ experience in Financial Services Industry – with specialisation in Risk/Governance and Control Environment plus over 3 Years’ experience in Management role.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Our Converged Security Office prides itself in its unique structure that sees an integration and collaboration model between our Information Risk, Cyber, Resilience, Physical Security & Forensics teams to ensure effective risk management across all disciplines.

You will provide support and advice in relation to cryptographic services used within Absa. This includes the execution of key and certificate management process and controls. You will also be assisting with shaping the strategy for and delivering core Crypto information security technologies for use across the Bank.

Job Description

What you’ll get to do:

The role is within the CSO, with you reporting into the Head of Crypto and your responsibilities will include the following:
 

• Assist with the evaluation, design and delivery of major new Crypto security technologies across Absa
• Using technical experience and knowledge of the business and processes, produce innovative solutions designed to improve the Group’s information security posture, increase operational efficiencies and reduce operational costs
• Maintain the Crypto information security technology strategy, showing appreciation for the challenges presented by different business units and geographies making up the whole of Absa group, and work with other technology architects to ensure alignment to broader architecture strategies
• Assist virtual teams of security and technical specialists to integrate existing Crypto security technologies that have been independently deployed into different business units, ensuring the delivery of a single, high-quality, cost-effective solution
• Receive approved change request from business unit on ServiceNow e.g. if an infrastructure change is required or if infrastructure needs to be upgraded with new functionalities and arrange for appropriate custodians to be available to perform upgrade
• Maintain Crypto Hardware to effectively maintain all crypto infrastructure to ensure that they are on the latest patches and software
• Decommission Crypto Hardware Infrastructure by removing the logical keys, clearing the database and memory in the event of new hardware or to replace faulty infrastructure
• Ensure security and compliance controls are met when creating, replacing, decommissioning and destroying keys as per specified Absa, MasterCard and Visa requirements
• Implement and manage PKI by configuring hardware to ensure secure issuing of all certificates
• Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make

What do you need to get in?

• B Degree Information Technology
• CISSP (Certified Information Security Specialist Professional)
• 2-5 years’ experience in Cryptography related infrastructure
• 3 years’ experience in supporting Hardware Security Infrastructure
• 3 years’ experience in Security technology and processes
• Excellent understanding of security strategies and technologies including secure network design, server hardening, secure web services, compliance auditing, secure software development lifecycles, security monitoring, and encryption
• Demonstrable strong knowledge of one or more Cryptography platforms or networking
• Deep understanding of the security mechanisms associated with one or more of windows or Unix operating systems, IP networks, web based applications and databases is essential
• Previous experience of working in an information security architecture, engineering or project delivery function
• Knowledgeable about existing best practices for integration of security controls
• Able to make technology recommendations supported by documented results of vendor product assessments and technical evaluations.
• Stays informed on security vendors, specific product histories, trends and directions. Is considered a subject matter expert on a broad range of information security concepts, technologies and products
• Able to work independently with limited management oversight, but with sufficient experience to know when to escalate issues or concerns
• Work with the business and project team(s) to ensure residual risks are adequately mitigated to the degree that meets the risk appetite of the business

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• To Support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations

Job Description

• Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions | Data and Systems Management: To produce and analyse relevant management information and insights management | Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to | Customer Management: Investigate and resolve all escalated customer complaints

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Customer Experience: To provide service excellence and achieve customer satisfaction
• Call Resolution: Resolve incoming client queries by utilising all available tools and ensuring that calls that the relevant queries are escalated to the Client Services Manager once all other avenues have
• been exhausted.
• Quality Assurance of service and calls: Ensuring that all claims information relating to appointment of service is captured on the ASTI system and that the follow up with the service providers is completed so that that quality and productivity standards are met, in all actions with the
• customers.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Provides customer service and handles support queries and requests to enhance the customers’ experience. Retains existing customers by providing world class service.

Job Description
Key Accountabilities
Accountability: Providing customer service and support

• Answer inbound calls and respond to written queries timeously.
• Managing all queries through to resolution ensuring that first call resolution is adhered to at all times.
• Plan daily target goals and organize own administration.
• Maintaining accurate details and data of all queries.
• Providing product information to customers in line with standards and protocols.
• Take ownership and accountability of all telephonic and written queries.
• Adhere to prescribed turnaround times and escalate outstanding requests.
• Accurately capture all information for MI (Management Information) reporting.
• Resolve all complaints within agreed service level timeframes.
• Escalate customer queries to the correct person in the relevant support departments.
• Do all customer call backs at agreed times.
• Provide status (resolved or not resolved) to the Team Leader.

Accountability: Strict adherence to risk and compliance

• Authenticate existing and third party customers and meet security measures.
• Authenticate existing customers’ personal information as per the National Credit Act.
• Strictly adhere to all risk and governance policies and procedures.
• Support BSSA CSI initiatives.
• Adherence to financial services legislation.
• Comply with Risk and Control Activities and adherences.
• Comply with all Human Resources policies and procedures
• Understand and accept responsibility for all system access granted in line with all fraud risk management policies.
• Participate in survey (EOS) and in findings action plans.
• Adheres to principles of Treating the customer fairly (TCF)

Accountability: Training and self-development

• Participate in all schedule training and multiskilling opportunities.
• Participate in coaching sessions.
• Owning and being proactive about own training and development.
• Participate in idea sharing through pitch in initiative.
• Complete all compliance training within prescribed timelines.
• Read for understanding all circulars.

Education And Experience Required

• Matric or equivalent NQF level 4 qualification
• Diploma/Higher certificate or NQF level 5 qualification is preferred
• At least 1-3 years’ experience and exposure to call/service/contact centre environment
• Experience working in a Home Loan’s call centre will be an advantage
• Collections experience in a Banking environment will be an advantage

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)