Junior IT Support Engineer at LabourNet

About the job

Join us as a Junior IT Support Engineer to provide technical support to employees within the LabourNet Group. Ensuring that employees have functional company equipment, keeping record thereof and troubleshooting any issues that may arise. The main criteria of successful job performance is ensuring that the agreed service levels are met or exceeded for end-user support.

Duties and Responsibilities:

Inclusive of, but not limited to:

• Respond and track service issues and requests through to resolution as per the agreed SLA

• Acknowledgement and allocation of service requests and incidents

• Ensure all incidents and requests are logged

• Ensure proper escalation of unresolved and priority issues to the appropriate internal teams

• Provide prompt and accurate feedback to internal clients and stakeholders

• Installing, configuring, and troubleshooting of computer hardware, software, systems, networks, and printers

• Setting up accounts for new users as per LabourNet processes and procedures

• Repairing and replacing equipment as necessary

• Ensure that all assets are tagged, and list is up to date

• Follow standard operating processes, procedures, and policies

• Liaising with partners and vendors on incidents and procurements

• Document technical knowledge in the form of notes and manuals

• Maintenance and housekeeping on IT systems

• Basic network skills, including troubleshooting, TCP/IP setup and end user connectivity problems to LAN, Wi-Fi, 3G

• Ensure that all IT asset insurance claims are processed

Desired Experience & Qualifications:

You need to have:

• Matric

• A+, N+, MCSA / MSCE

• Diploma/B.Degree in IT would be advantageous

• 2-3 years of practical work in the field of IT and IT Support (at user, system, and network level)

              - Experience with the Office 365

              - Troubleshooting Windows 10  

• Experience in troubleshooting and performing administrative tasks on desktops, laptops, and end-user devices

• Experience in liaising with partners and vendors

• Experience with ticket handling and management systems including prioritisation

• Working knowledge and experience with Active Directory     

If you meet all the requirements - please apply via LinkedIn

If you do not receive a response within 2 weeks, please deem your application to be unsuccessful.