Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 29, 2020
    Deadline: Not specified
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime

    Scoop Distribution (Pty) Ltd is a Networking and Telecommunication Wholesaler based in South Africa. It is a prominent distributor of the highest quality brands available in the ICT, Wireless, VoIP, IP Video and Structured Cabling sectors. Our powerful solutions, valued team and commitment to innovation, ensures our dedication to meeting our customers'...
    Read more about this company


    Junior Technical Support Specialist

    Junior Technical Support Specialist 

    Scoop Distribution (Pty) Ltd requires a Junior Technical Support Specialist for our Cape Town Branch. This position is ideal for a tech-enthusiast who wants to expand their tech-skills. You will be required to manage all technical support queries relating to our product range as well as receiving, troubleshooting, and resolving any queries with regards to our hardware returned by our customers. It requires an understanding of hardware and software functionality, as well as superior communication skills to deliver simple explanations regarding complex concepts. Researching products details regarding RMA will be required as well as having a clear understanding of faults and reasons for hardware returns. Validation of suspected technical faults will be required.


    • In-house customer support
    • Telephonic support for customer-related support queries
    • Fault finding for hardware-related returns
    • Receive returned hardware from customers and determine customer warranty and vendor warranty status
    • Troubleshoot devices upon receipt
    • Follow procedures to troubleshoot returned hardware, and document all details found during the investigative process, and the steps taken to rectify the problem
    • Update case notes/RMA status in a comprehensive manner for future reference/analysis
    • Communicate with Customer's on progress and findings
    • Maintain tools and test equipment at their work station and within the department.
    • Communicate effectively to escalate cases, communicate concerns, and prioritise incoming cases


    • N+ and/or Strong TCP/IP knowledge
    • Experience with Ubiquiti, Mikrotik products
    • Knowledge on VoIP products
    • 1-3 Years experience with electronic hardware installation or repair
    • Ability to track many concurrent tasks and projects effectively
    • Willing to step outside their duties to help the team meet company goals
    • Focused, detail-oriented and able to work in a fast-paced and constantly changing environment
    • Excellent written and verbal communication skills
    • Be able to work well within a team

    Method of Application

    Interested and qualified? Go to Scoop Distribution (Pty) Ltd on to apply

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

  • Send your application

Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert


Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
Send your application through

Yahoomail Gmail Hotmail