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  • Posted: Feb 2, 2021
    Deadline: Not specified
  • BroadReach is a data-driven solutions company recognized internationally for its work with governments, NGOs and their contractors, donors and private-sector companies to improve social, economic and health outcomes for underserved populations around the globe. BroadReach Vantage is the only cloud platform built for emerging markets, combining evidence-bas...
    Read more about this company


    Lay Counsellor

    In your role you will:

    • To conduct group information/education sessions with health service users
    • To provide HIV test, post-test and ongoing face –to- face counselling for health service users by utilizing high yield modalities of testing within the facility and the community as required
    • Provide voluntary and confidential HIV Testing Services
    • Maintain and monitor patients’ adherence to treatment regimen in order for counselling to be successful
    • Support adherence by educating patients about self-management of HIV/AIDS and/or TB, tailoring instructions to patient’s individuals circumstances
    • Refer newly diagnosed HIV positive patients for ART initiation and ensure linkage to care
    • Contact patients to return at scheduled intervals for Viral Loads in accordance with treatment guidelines
    • Refer LTFU patients to WBOTs, Community Partners or as directed for return to care
    • Contact patients who miss appointments within 3 days of missed appointment and reschedule
    • Assist in establishment, implementation and sustainability of Adherence Clubs
    • Provide health education on health-related issues in patient waiting rooms and appropriate community events (as assigned by line manager
    • Participate in organizing and staffing HIV/AIDS awareness events
    • Compare tracking list provided to WBOTs, Community Partners, other with appointment system to ensure patients return to care
    • Compare phone log for missed appointments against facility daily appointments to ensure patients prompt return after a missed visit
    • Ensure that all direct service delivery reported according to BR reporting expectations (using the app, WMS or any other reporting tools provided)
    • Ensure that all HIV tests are recorded according to protocols and policies

    In your role as Lay counsellor you will:

    • Ensure Daily, weekly and monthly HTS standards met
    • Provide Standard counselling care and referral executed for advanced care to medical doctors and specialists as recorded and in accordance with treatment protocols
    • Demonstrate high quality counselling care evidenced by patient outcomes
    • Ensure all newly diagnosed HIV positive patients referred for treatment and linkage to care confirmed and documented
    • Ensure LTFU patient numbers are reduced, and patients are brought back into care
    • Ensure efficient appointment system implemented at facility with minimal missed visits
    • Ensure Adherence Clubs are established and run in accordance with AGL
    • Coordinate Weekly HIV/AIDS awareness events, health education and individual risk reduction counselling sessions within and outside facilities
    • Ensure Reduced number of patients LTFU
    • Ensure Reduced number of missed appointments
    • Ensure Increase in patient retention and adherence number
    • Ensure All DSD captured on BR reporting tools correctly, consistently and timeously

    Essential qualifications

    • Senior Certificate (Grade12) or equivalent

    Experience & Skills

    • Minimum of 2 years relevant work experience and knowledge of public health facilities and H certificate (from an accredited service provider), a 10 Day Adherence Counselling certificate would serve as an advantage. IV programmes. Recommended: A valid 10 Day HIV Information and 20 Day Intensive Counselling

    Personal qualities & Behavioural competencies

    Personal qualities

    • Problem Solving
    • Attention to detail
    • Ability to connect the dots, make linkages and collaboratively work across the organization to optimize the client experience
    • Be solution focused
    • Has a customer centric mindset
    • Able to connect with clients at different levels
    • Maintain confidentiality

    Behavioural Competencies

    • Empathy
    • Results orientation

    BroadReach Culture Cornerstones

    • We serve a mission greater than ourselves
    • We do better everyday
    • We are solutions driven not problem focused
    • We turn all customers into raving fans

    Method of Application

    Interested and qualified? Go to BroadReach on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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