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  • Posted: Sep 26, 2019
    Deadline: Not specified
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    In 1984, we started with a single-minded purpose: to empower people with access to justice to enforce and defend their rights. Today weve kept true to our purpose and have grown to 696 employees in Branches countrywide, dedicated to ensuring that our Members always have a lawyer on their side when they need it most. We stand for justice, fairness and hone...
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    Legal Counsellor Supervisor

    LegalWise seeks to employ a Legal Counsellor Supervisor to achieve optimal customer satisfaction through the rendering of excellent service by assisting Members to be in the best position they can be through professional representation and supervisory and support functions of the branch. The incumbent will be requested to effectively manage the day to day running of the branch.

          You will be responsible for:

    • Staff management under supervision of the Branch Manager including training, development and admin duties
    • Financial responsibilities which includes premium income and petty cash control
    • Administration responsibilities including reporting of all responsibilities to Branch Manager and maintaining appropriate administration and staff records
    • Render general legal advice
    • Consultations with Members and providing telephonic advice
    • Administer miscellaneous files (general issues of legal advice and problem resolution given by Legal Counsellor)
    • Facilitate service delivery through the effective resolution of Member’s complaints in Branch Manager’s absence.
    • General administration duties, e.g. diarising of files, drafting correspondence, perusing incoming correspondence and data capturing
    • Assist with ad hoc tasks as and when required.

    Qualifications and Experience Required:

    • Admitted Attorney
    • Minimum of 3 years’ experience in the legal field essential
    • Must be fluent in English and in any other African language
    • Experience in a supervisory level position essential

    Skills and Competencies Required:

    • Empathy and patience in dealing with Members
    • Able to liaise professionally and effectively on all levels
    • Excellent professional knowledge and strong focus on follow-up and providing feedback
    • Managing work (including time management)
    • Building customer loyalty and customer focus
    • Excellent communication, consultation and people skills
    • Problem solving abilities and negotiation skills 

    Other Requirements:

    • Must relocate on own cost
    • ITC/criminal check will be a requirement
    • Integrity assessment will be a requirement

    Method of Application

    Interested and qualified? Go to LegalWise on www.linkedin.com to apply

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