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  • Posted: Sep 23, 2020
    Deadline: Not specified
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    With a wide range of insurance, Old Mutual iWYZE provides direct short-term, gap cover and life insurance. Old Mutual iWYZE offers all the insurance cover you need to protect your family and your lifestyle. Take a closer look at the type of insurance policies we offer – then give us a call on 0860 93 94 93 and let Old Mutual iWYZE ensure your peace ...
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    Manager:Assurance & QA

    Job Objectives:

    Identify, evaluate, monitor and communicate the organizational QA, Risk and Compliance activities to manage the organizations exposure to risk. Ensure that the organizations risk and compliance management framework and component policies are effectively implemented and applied.

    Critical objectives and responsibilities

    Identify, evaluate, monitor and communicate the organizations QA, Risk and Compliance management activities.

    • Ensuring integration with the organizations engagement tool which facilitates the completion of QA, Risk and Compliance reviews conducted.
    • Delivery of impactful reports with well thought out management actions and due dates;
    • Facilitate the agreement of findings and rating with the relevant stakeholders;
    • Participate in risk, operations and management committees.
    • Translate strategies into actionable goals and execute projects/initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
    • Integrate stakeholder needs pro-actively into business as usual processes to ensure optimal delivery on multiple stakeholder requirements
    • Build a trust based-advisor relationship with Cell captive clients

    Implement operational Quality Assurance

    • Drive and conduct Assurance and QA programs and ensure fulfillment of the agreed plans.
    • Manage QA and Assurance staff to ensure optimum performance.
    • Develop and maintain a QA framework that will sustain the firm’s business operations.
    • Provide guidance on fit-for-purpose solution identification to mitigate identified risks and track remediation of operational gaps.
    • Conduct investigations to determine root cause of compliance, risk and operational issues.
    • Produce integrated management reporting on QA and Assurance findings.

    Identify, evaluate, monitor and communicate the organizations Risk and Compliance management activities

    •  Establish a sound compliance and risk management culture through awareness campaigns to influence behaviour and drive the importance of compliance and risk mitigation.
    • Conduct risk assessment to identify risk exposure and mitigation plans.
    • Develop and implement controls and procedures to meet regulatory and best practice requirements.
    • Define and implement business performance and risk management methodologies.

    Continuous improvement to ensure effective service

    • Ensure statutory and legislative knowledge is always current to enable an informed MFRF team
    • Analyse and resolve customer complaints, advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
    • Ensure adherence to organisational policies, practices and procedures.
    • Identify solutions to enhance cost effectiveness and increase operational efficiency.

    Qualifications

    • Bachelor’s degree
    • 5 – 8 years’ QA, Compliance and Risk management experience within the Insurance industry.
    • 2 – 3 years’ experience in leading a QA, Risk and Compliance team.

    Method of Application

    Interested and qualified? Go to Old Mutual iWYZE on www.linkedin.com to apply

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