Manager Business Intelligence & Analytics at MTN South Africa

To provide business intelligence insights to MTN SA’s Enterprise Business Unit (EBU) in order to support the Product Management, Marketing and Sales teams to produce impactful and well-designed customer value propositions and proposals that increase the customer base, sales, revenue and business profitability within MTN SA’s EBU.

Job Specifications/ Minimum & Preferred Requirements:

Education:

• Minimum of 3 years degree/ diploma
• Postgraduate degree advantageous

Work Experience:

• This position requires previous business intelligence experience (minimum 5 years), with emphasis on large scale transformation initiatives. 
• The role also requires good understanding of business intelligence, analytics, reporting and leading edge solutions, its lifecycle – from discovery, design, development, deployment and support – and have proven leadership or managerial role of such solutions.
• Experience working in a medium to large organisation
• Experience working with Business Intelligence systems
• Previous Telecommunication experience advantageous

Any other specifications:

• Must have advanced analytical and problem-solving skills, as well as a strong knowledge of current industry practices including measured profitability approaches.
• Attitude of Innovation, inventiveness & thought leadership
• Must have good knowledge of Data Warehouse Management and SQL experience (mandatory)
• MS Office (Word, Excel, and Outlook)
• MS Power BI
• Worked across diverse cultures and geographies

Key Job Responsibilities:

Tactical Alignment

• Align all operational activities undertaken in the department to the BRIGHT strategy objectives
• Drive best practice, iterative improvement and innovation at a strategic deployment level
• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

Operational Delivery

Business Intelligence (BI) and Analytics   

• Implement effective business intelligence techniques to meet the changing needs of MTN SA’s EBU to accurately predict customers’ future behaviour, deliver products/services to the market that are anticipated and relevant to grow market penetration and increase revenue generation and profitability
• Ensures programs are envisioned, designed, developed, and implemented across the enterprise to meet business needs. Interfaces with the other IT teams and functional areas to ensure that most efficient solution is designed to meet business needs.
• Ensure the tactical objectives of business intelligence are consistent with the overall strategy and in line with market needs and requirements
• Identify long-term trends in the telecommunication and technology markets based on data observations and insights which will be used by MTN SA’s EBU Sales, Pricing and Commercial teams to make informed decisions
• Optimise the process to translate analytics into new findings that inform relevant business issues and/or questions to influence strategic decision-making and planning
• Monitor, collect, evaluate and assess relevant market data (trends, activities etc) and produce reports that can be used to identify business development opportunities and support the product development teams with designing and developing impactful and well-designed products and services to retain existing and win new customers within MTN SA EBU
• Provide in-depth analysis on market competition / competitor activity to compile recommendations for improving the trading position and profitability of MTN SA’s EBU
• Develop, manage and maintain reports and insights of the competitive and financial performance, cost structure, profitability and future growth potential of MTN SA’s EBU
• Contributes to the overall data and analytics system implementation strategy for the enterprise and participates in appropriate forums, meetings, presentations etc. to meet goals.
• Tracks and documents requirements for enterprise development projects and enhancements.
• Provide analysis and integration of segmentation structures and data.

Governance

Adhoc, operational and tactical meeting

• Set up / participate in adhoc and operational meetings
• Participate and provide input into tactical meetings
• Report at process and functional level

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Manage and provide solutions to issues that require formal resolution

Reporting

• Provide reporting on a weekly and monthly basis and build automated PowerBI solutions when required
• Report on an ad hoc basis on specific projects as and when necessary

Budget Management

• Monitor expenses related to the area within the relevant budget required for MTN SA’s EBU Commercial function
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budget
• Maintain cost effectiveness through effective monitoring of costs and determine initiatives to optimize resources
• Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration

Collaboration / Coordination

• Liaise effectively with all stakeholders to ensure that informed market-based decision is made
• Build and maintain relationships with all MTN SA business unit leaders to ensure that Business Intelligence policies, and rules are up to date with current legislation
• Maintain good communication and relationships across the department