Manager: Complaint Management at Capitec Bank

Purpose Statement

• To drive tactical implementation of the BSC business plan by effectively leading and capacitating teams in the designated department.

Experience

Minimum:

• Minimum of 3-5 years' relevant team leadership experience, ideally in a banking/administration/retail administration environment

Ideal:

• Capitec Bank experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• Bachelor's Degree

Qualifications (Ideal or Preferred)

• Post Graduate Diploma

Knowledge

Minimum:

• Management principles
• Client service
• Operations management

Ideal:

• Capitec Bank policies
• Capitec banking system
• Working knowledge of Capitec Bank's integrated systems, structure and infrastructure

Skills

• Leadership Skills
• Management skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Planning, organising and coordination skills

Competencies

• Achieving Personal Work Goals and Objectives
• Delivering Results and Meeting Customer Expectations
• Working with People
• Deciding and Initiating Action
• Leading and Supervising
• Adhering to Principles and Values
• Analysing
• Planning and Organising
• Coping with Pressures and Setbacks

Additional Information

• Clear criminal and credit record
• Willingness to work flexible hours (including Saturdays and Public Holidays)
• Willingness to spend time away overnight from home
• Ability and willingness to work in an open plan environment
• Understands and appreciates the need for confidentiality