MidCity Utilities - Credit Controller

About the job
Job Description
Responsibilities

• Collection of utilities through ensuring the proper distribution of all accounts prepared by the billing department (Statements to be emailed and/or hand delivered.
• Ensure the correct allocation of receipts to tenant accounts (checking proof of payments to statements) and assist finance with the daily list of unallocated receipts.
• Implementation, and within your portfolio of buildings, the management of the company’s monthly collection procedures:
• Check statements after billing is completed by the billing department for correctness
• Request required corrections
• Send out statements after tenant billing run
• Send out SMS notices after statements were sent out
• Send out reminder SMS notifications
• Prepare and send Final Demand Letters
• Controlling, preparing and executing electricity disconnection on all unpaid accounts
• Any other procedures that are implemented and in place for the monthly collection of debt

Handle and resolve on all account related queries or complaints from clients within your portfolio, telephonically, via e-mail or in physical ‘across the counter’ consultation with clients, including but not limited to:

• Supply history cards, statements and reconciliations to clients and management as required
• Resending of statements when not received by a client
• Gathering information from a query or complaint and resolving the matter.
• Ensuring and controlling that all filling required for your portfolio is up to date and in order. This includes the proper record keeping of all correspondence between credit controller and clients, i.e. file all working documents.
• Contact clients to verify their email addresses on returned email statements. Follow up monthly on all undeliverable emails.
• Control and administer Ex-Tenant debt, per the operational procedure of the company.
• Compiling of acknowledgement of debt agreements, when applicable, in consultation of management.
• Follow up and maintain debit orders, late estates, sequestrations, disputes and arrangements on your portfolio.
• Be available and prepared to handle and address any client query or complaint from outside of your assigned portfolio: when required in the absence of the applicable credit controller.
• Availability for new building take-on’s, presentations on boarding, site visits and assistance on site. When required and requested.
• Client assistance with all take on processes and requirements.
• Communicate payment references or client reference numbers.
• Hand over clients.
• Assist with Deposit Refund Process.
• Assistance with credit control phone as and when needed.

Requirements

• Computer skills, MS Office (Work, Excel and Outlook).
• Excellent and controlled inter-personal telephonic and personal (counter clients) skills.
• Strong written correspondence skills, for answering of credit account and utility consumption queries / complains.
• Handling of difficult clients continuously, the environment of credit control, with a positive attitude.
• Problem-solving abilities – in receiving a query / complaint and responding to them.
• Always reflecting a good corporate image, in line with the norms and standards of the client base.
• Knowledge on the management and processing of electricity accounts and readings on billing software, i.e. MDA & MMSA (training will be provided) is an advantage.
• Willingness and ability to be taught and trained in all facets relating to client liaison, telephonically, in person or in writing.
• Credit control application and judgement.

Skills Required

• Grade 12 with mathematics and accounting.
• Experience in credit control will be an advantage.
• Administration duties, open to conduct learning.
• Team player.
• Multi-tasker and organized.
• Willingness to assist.