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  • Posted: Sep 15, 2020
    Deadline: Sep 18, 2020
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  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
    Read more about this company

    Motor Claims Service Consultant

    What will you do?

    Santam Direct have two positions available for a Motor Claims Service Consultant in their Claims Department. These roles are based in Bellville, Cape Town. The purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete. This will include communication with the client, and service providers as well as process of payments on claims as per Assessors' recommendations and instructions.

    What will make you successful in this role?

    • Managing workload and instructions from system through any communication and or documents.
    • Required to check completeness and accuracy of documents.
    • Responsible for all actions to get claim assessment ready.
    • Contacting clients telephonically for any identified outstanding information.
    • Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
    • Handling complaints, queries and all interaction with clients, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
    • Processing payments and orders as per Assessor recommendation and instruction.
    • Compiling of all rejection letters and distribution thereof to relevant stakeholders.

    Qualifications & Experience

    • Matric / Grade 12
    • Minimum 3 years' relevant work experience in short term insurance motor claims
    • Sound understanding of policy wordings
    • Motor claims handling experience
    • Commercial and Personal Lines claims experience
    • Fully computer literate (MS Office)
    • Ability to verify and interpret policy and appraisal detail

    Knowledge And Skills

    • Claims administration
    • Claims settlements of a complex nature
    • Payment approval and rejections
    • Operate within claims guidelines and compliance
    • Coach and mentor less experienced short term claims clerks

    Personal Attributes

    • Business insight - Contributing independently
    • Manages complexity - Contributing independently
    • Plans and aligns - Contributing independently
    • Manages conflict - Contributing independently

    Method of Application

    Interested and qualified? Go to Santam Insurance on careers.sanlamcloud.co.za to apply
  • Send your application

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