National Human Resources Manager - (Store Operations) at Clicks Group

To drive HR processes and initiatives, aligned with the HR Strategy, in order to ensure effective service delivery, promote employee engagement and unified company culture and enable human resources capability that meets present and future demands.

Job description

• Assume responsibility for the operational delivery and implementation of all HR-related processes and projects for stores, including talent acquisition, staffing, compensation and benefits, learning and development, succession planning, employee relations and retention, BBBEE / EE compliance, labour relations and union negotiations.
• To proactively build strong, collaborative working relationships with the Divisional Operations Executives and key stakeholders across the organisation.
• Plan and drive new employee orientation to foster a positive attitude toward organizational objectives. 
• To equip HR Managers with the skills, tools and resources to build and maintain strong HR support across the business within the store's environment.
• To address and anticipate key business challenges in order to build complete and long-term people solutions.
• To proactively establish the human resources capability and talent requirements for stores and develop suitable action plans to ensure that future business needs are met. 
• To promote the employee value proposition of the organisation by supporting and facilitating a positive organisational culture that fosters accountability, efficiency and continuous improvement to deliver passionate customer service.
• To facilitate change/transformation of group initiatives through the effective communication and implementation of the EE plan, WSP and transformation forum. 
• To ensure the delivery of the HR strategy, reporting requirements, projects, scorecard targets, and goals to co-manage financial and human resources through cost consciousness, planning, business reviews, and other relevant forums 
• Advise management on appropriate resolution of employee relations issues and ensure the prompt investigation of all legal-related matters and ensure compliance to all relevant HR policies, processes, and practices. 

Competencies :

• Deciding and Initiating Action 
• Leading and Supervising 
• Working with People 
• Adhering to Principles and Values 
• Relating and Networking 
• Persuading and Influencing 
• Presenting and Communicating Information 
• Writing and Reporting

Job-Related Skills:

• Management of Personnel Resources 
• Active Listening 
• Social Perceptiveness 
• Resolving Conflicts and Negotiating with Others 
• Establishing and Maintaining Interpersonal Relationships 
• Making Decisions and Solving Problems 
• Evaluating Information to Determine Compliance with Standards 
• Strong HR Technical/Functional Skills
• Change Management
• Consulting and Project Management
• Planning and Organising Skills
• Coaching, Mentoring
• Ability to adapt and respond to change
• Strong leadership capability to influence (e.g. the Union, stakeholders, etc.)
• Ability to navigate through the organization’s complexity and corporate politics
• Analytical skills to analyze trends and data

Job-Related Knowledge:

• Labour Legislation and Union Negotiations 
• Performance Management 
• Talent Management, succession, recruitment & selection 
• Financial management 
• Learning and Development 
• Transformation and Change Management
• HR Best Practice Trends and Methodologies
• Remuneration systems and Benefits
• Commercial Acumen
• Administration and Management 
• Customer and Personal Service 

Minimum requirements

     Experience:

•  7 - 10 years Generalist HR Management of which 5 years must be at a Senior Management level (ideally within a Retail company)
• Experience in having worked with trade unions and in a unionised environment
• Experience in a fast-paced environment, within a large multi-site organisation (similar to Clicks) situated in geographically dispersed locations
• Proven track record of delivery, across a number of different areas of HR specialisation
• Financial management (budgets, ratios, statements)
• Labour relations

Education:

• 3-year tertiary qualification (BA, B Comm (HR) , B Soc Sc, B. Ed, B. Bus Science)
• Desirable: Honours Degree