Operations Manager at Blue Label Telecoms

To provide a professional Operational management service to the company

Key Performance Areas

Putco Sites Operations

• Oversee the daily running of the three Putco sites operations with the support of the supervisors and ensure that the key processes are adhered to:

This will include ensuring :

• Daily monitoring of all on site activities. This includes ensuring that all procedures and activities as defined are adhered to by all staff
• Daily supervision provided to supervisors and all staff on site.
• Daily monitoring and reporting of the key KPI’s
• Interaction with Finance and Tech ops head office support to ensure key issues are resolved
• All ticket transaction queries are resolved daily
• Health and Safety process and standards are complied with on the sites
• Hardware and software at three Putco operating sites is functioning to standard and is up to date
• Ensure the required products are listed on the Putco sites software
• Continuous improvement opportunities are investigated on the sites

Resource Management

• Resourcing model is run twice per year, to ensure Putco site operations requirements are understood
• Manage  the recruitment and deployment  all employees to maximize the effectiveness and efficiency of the Putco site operations
• Cashier resource deployment is regularly revisited to ensure optimized use

Training and Development

• Provide training to all employees and equip them with the necessary knowledge of products and software using the tools provided.
• Daily and Monthly reconciliations
• Daily ticket sales, product transactions and ticket stock reconciliations are completed according to the required standards, signed off and sent to finance
• All outstanding ticket queries are resolved within 24 hours
• People Management
• All staff on site have F20 goals aligned to their role
• Regular one on ones are held
• Performance reviews are held twice a year

Self-Management 

• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with Matric certificate
• Diploma or Degree in sales and marketing            
• 4 Years + marketing and sales experience
• Sales/ Diploma or Degree in Marketing an advantage