Operations Manager at Clicks Group

Overview To ensure the effective management of outbound operations to achieve business objectives.

Purpose and Objectives

To ensure achievement of budgeted and agreed financial targets.
To ensure effective utilisation of all people resources to drive productivity to targets.
To control and ensure accountability for damage and poor maintenance of company assets (scanners, machines, racking, etc).
To analyse, interpret and report business information in order to facilitate process improvement and improved financial performance.
To engage, network and communicate with internal stakeholders, vendors, suppliers and stores to ensure swift query resolution and ensure improved business performance.
To deliver high levels of service to stores through accurate, on time deliveries, minimal damages and effective communication.
To monitor and maintain adherence to safety procedures, co-ordinate and manage emergencies ensuring a safe working environment.
To lead and direct the Department Managers to achieve consistent process compliance and adherence to all relevant company SOPs, cutoffs and daily reports.
To manage labour brokers to the service level agreements through regular meetings and ensuring accountability for non-performance and control and approval of costs.
To manage the transporter to the service level agreements through regular meetings and ensuring accountability for non-performance and control and approval of costs.

Requirements

Job Knowledge:

Job Related Skills:

Job Experience

Essential: 5 years relevant experience in logistics at a middle management level, managing stakeholders (labour brokers, transporters, vendors, etc)
Financial Management
People management (5+ reports)
Experience in customer service
Desirable: Experience in inbound/outbound operations

Essential:

Desirable:

Essential

Operations Manager