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  • Posted: Feb 17, 2020
    Deadline: Not specified
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    Nokia is a global leader in creating the technologies at the heart of our connected world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers, with the industry’s most complete, end-to-end portfolio of products, services and licensing. From the enabling infr...
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    Operations Manager

    Main Purpose of Role

    • Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction. It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated infrastructure


    Main Responsibility Areas
     

    • Organizational Leadership & Development
    • Contractual Service Delivery
    • Business Development & Support
    • 3rd Party Management
    • Profit & Loss
       

    Key Tasks

    • Organizational management and development
    • Ensures Network operational performance
    • Interface management to subcontractors & 3rd parties
    • Ensure processes and procedures are regularly reviewed and updated
    • Customer liaison for escalated Network Operations matters
    • Employee Motivation
    • Operational Reporting
    • Budgeting & Control
       

    Key Competencies

    • Managed Service Management
    • Leadership
    • People Management
    • Process Management
    • Customer Service
    • Business Awareness
    • Innovation
       

    Key Interfaces

    • Customer CTO (or equivalent)
    • Customer Care (or equivalent)
    • Customer Team
    • 3rd Party suppliers & Subcontractors

    Key Performance Measures

    • Customer satisfaction
    • Network KPI’s
    • SLA ’s & OLA’s
    • Profitability
    • Employee churn
       

    Qualification

    • Bachelor’s degree in Telecommunication engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment

    Method of Application

    Interested and qualified? Go to Nokia on aluperf.referrals.selectminds.com to apply

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