Performance Facilitator at Metropolitan

INTRODUCTION

Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 9 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za

ROLE PURPOSE

• Effectively facilitate and deliver learning interventions to support the achievement of learning, development and business goals.

REQUIREMENTS

• Human Resources or Learning degree
• OD-ETDP (Occupationally Directed Education Training Development Practice) certification (preferred)
• Driver's license
• 3-5 years learning facilitation experience in an insurance or financial services environment
• Retail / sales experience will be an advantage.
• Knowledge of skills development
• Fit and proper: Class of Business (3 and 7); RE5; financial qualification will be advantageous
• Excellent business and financial acumen (eg understanding of financial products, investments, tax etc)
• Able to travel extensively

RESPONSIBILITIES AND WORK OUTPUTS

• Collaborate with HR team and business stakeholders to determine business learning requirements and gap in order to enhance learning delivery.
• Contribute to the planning of learning interventions and the development of learning delivery plans in line with the WSP.
• Collaborate with the Learning Development team and relevant subject matter experts to gain an understanding of the learning material which may be technical, tactical, system soft skills, management and leadership.
• Complete all product specific training and be mandated on products prior to facilitating that solution
• Study the content of the learning material to understand the intent of the programme.
• Develop an innate understanding of the business strategy, systems and processes so that facilitation of solutions is within the context of our CVP
• Analyse the audience’s needs and select or adapt training approach and activities in line with audience needs.
• Communicate all logistics and requirements to the relevant administrator to ensure the learning intervention is run smoothly
• Facilitate and deliver learning interventions in line with adult learning principles.
• Incorporate motivating and interactive learning techniques to enhance the learning experience, in an effort to maximize learning and retention.
• Plan and conduct learning activities for a balanced program of instruction, demonstration and work time that provides participants with the opportunity to observe, question, and investigate materials covered during the session.
• Provide a positive learning environment in which participants are encouraged to be actively engaged in the learning process and achieve learning goals.
• Conduct and administer competency assessments as well as assess application and integration of learning into the workplace and provide support to staff where applicable.
• Gather evaluation and feedback on learning intervention and compile relevant reports.
• Maintain effective and efficient record keeping on the relevant system eg Learner Management System.
• Collaborate with Learning Development and Delivery teams by sharing best practises and knowledge to enhance service delivery.
• Play the role of Learning partner within regions and represent the L&D strategy and agenda with channel management

COMPETENCIES REQUIRED

• Business Acumen
• Client/Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness