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  • Posted: Sep 15, 2020
    Deadline: Not specified
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    OUTsurance took the direct short-term insurance industry by storm when it launched in February 1998. Built on the principle that 'you always get something out', OUTsurance clients receive a cash OUTbonus - the first reward system in South Africa to return cash to clients who remain claim free. To date, we've already paid out more than R2.4 bil...
    Read more about this company

     

    Procurement General Manager – Motor Claims

    Purpose:

    The Claims Procurement Department at OUTsurance requires a General Manager to design, implement, support and review all commercial and economic structures in the motor claims supply chain. This senior role requires a strong technically oriented leader who will be able to frame ill-defined problem statements into opportunities to extract value through the management of motor claims cost, while ensuring the optimal customer service outcomes.

    Minimum requirements

    Qualifications:

    • Actuarial, Chartered Accounting or Engineering degree
    • MBA beneficial

    Experience:

    • Minimum 3-5 years technical experience, AND
    • Minimum 3-5 years management experience

    Responsibilities:   

    • End-to-end management of direct motor claims cost to achieve a target loss ratio

    Establishing and maintaining adequate remuneration structures for:

    • Panelbeaters
    • Vehicle rental agencies
    • Autoglass suppliers
    • Vehicle parts suppliers
    • Towing companies
    • Vehicle salvage companies
    • Vehicle service centres
    • Vehicle replacement companies
    • Staff fleet suppliers
    • Contribute to the optimisation of assessment, claims fulfilment and control environment processes

    Assess and evaluate the business case of the opportunity or challenge encountered through business scenarios across the following business functions:

    • Claims administration
    • Assessing
    • Actuarial
    • Business Intelligence
    • IT
    • Risk and Compliance
    • Finance
    • Payroll

    Project management of initiatives identified to extract value in order balance the following Key Performance Areas:

    • Claims cost management
    • Customer service outcomes
    • Transformation / B-BBEE
    • Ensure effective hand-over of key projects to the supplier relationship management (SRM) team for operational execution and maintenance

    Assess and evaluate the adequacy and effectiveness of service provider controls, processes and procedures through:

    • Process mapping & audit design
    • Data analysis
    • Risk identification and evaluation
    • Control implementation

    Lead a team of auditor team managers to ensure that the following deliverables are met at an operational and tactical level:

    • Productivity
    • Cost-to-Recover (CTR)
    • Recoveries

    Lead an audit team to ensure the following day-to-day operations are executed:

    • Staff projections
    • Audit sampling
    • Audit allocation
    • Performance management
    • Recoveries
    • Report editing
    • SharePoint administration
    • Competency testing

    Lead a team to ensure that the following are administrated to support procurement processes w.r.t service provider:

    • Online portal
    • Applications
    • Profiles
    • Roadshows
    • Communication
    • Bulk payments

    Oversight of the fleet administration function to ensure the following deliverables are met:

    • Fleet vehicle procurement and maintenance
    • Staff maintenance authorisations
    • Staff fuel, tracker and toll administration
    • Manage relationships with stakeholders:
    • Service Providers
    • Voluntary and Regulatory bodies in the industry
    • Internal departments

    Duties:

    • Accurate and timeous reporting of relevant management information to Head of Procurement
    • Assist Head of Procurement in developing procurement policies, procedures, processes
    • Budget planning and cost management
    • Build strategic, professional and ethical relationships with internal clients and suppliers
    • Continuous improvement of training methods, performance measurement systems, underwriting standards etc.
    • Ensure procurement function’s compliance with company policies, procedures and IT standards, focussing on standardisation of processes
    • Overseeing department staffing – recruitment and selection
    • Performance management, including management of disciplinary processes
    • Process mapping & improvement

    Attributes:

    The ideal candidate should demonstrate the following:

    • A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communication
    • A passion for consensus-based decision making
    • A history of sound leadership through complex business scenarios
    • Curiosity and comfort with numbers and large data sets
    • The ability to deliver in a high-pressure, innovative environment
    • A firm grasp of the economics of supply and demand
    • Excellent negotiation skills
    • The ability to engage at strategic, tactical and operational levels of the business
    • Attention to detail
    • Excellent verbal and written interpersonal skills
    • Ownership of personal development

    Method of Application

    Interested and qualified? Go to OUTsurance on www.linkedin.com to apply

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