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  • Posted: Oct 30, 2020
    Deadline: Not specified
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    At Sage, we energise the success of businesses and communities around the world through the imagination of our people and smart technology. Sage provides small and medium sized organisations with a range of easy-to-use, online and cloud business management software and services - from accounting and payroll, to enterprise resource planning, customer relation...
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    Product and Quality Assurance Specialist

    Job Description

    • A conversion-based target of sales to completed demonstrations across NCA SSB.
    • Supporting the achievement of team and departmental revenue objectives by educating our customers through effective demonstrations of our product portfolio
    • Proactively encouraging growth and development within a defined base of customers
    • Proactively keep up to date with competitor activity and market knowledge to share insights with your team and customers
    • Consistently performing against KPIs and Departmental Standards set
    • Take responsibility for maintaining their own product and procedural knowledge
    • Provide technical product support to both internal and external customers whether this be product training or demonstration.
    • Responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes.
    • Participates in design of call monitoring formats and quality standards.
    • Performs call monitoring and provides trend data to management team.
    • Uses quality monitoring data to compile and track performance at team and individual level.
    • Any other duties as instructed by the Team Manager within the parameters of the role.
    • To provide accurate technical information across the range of products.

    Responsibilities
    Key Responsibilities

    • Self-starter highly motivated and passionate about customers
    • Demonstrate knowledge of more than one Product or Service with a desire to self- develop in the future to allow full coverage of the full range of products and services.
    • A consultative sales approach using a range of questioning techniques to enable the identification of customer wants / needs to allow the identification of the complete solution for our customers.
    • The ability to adapt and change approach to allow the delivery of potentially complicated information in the small window of opportunity.
    • Comfortable working with minimal supervision, with our colleagues and face to face with our customers.
    • Certified on Pastel Accounting, Pastel Payroll, Sage Business Cloud Accounting and Sage Payroll within 2 months of start date.
    • Vehicle license
    • Willing to travel in greater Gauteng area

    Method of Application

    Interested and qualified? Go to Sage on sagehr.secure.force.com to apply

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