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Clickatell is a cutting edge technology company and global leader in mobile messaging that enables effortless, personalized, and contextual digital interactions between businesses and their customers.
Clickatell was the first company to enable a web to mobile app from any website in the world and, harnessing over a decade of insight into the complexities of...
Purpose:
Clickatell is looking for a Product Manager who is passionate about Data Management, Business Analysis and Data Modelling to join the product team in our Cape Town office. This individual will be responsible for a critical component of our Common Services platform which forms the underpinnings of all our customer-facing as well as internal products and services. In this role, the individual will collaborate with teams from Software Development, Finance, Marketing, Sales, UX/UI Design, as well as ExCo and other Product Managers within the company. This is a great opportunity to join a winning team to participate in the definition, delivery, management, and growth of the Clickatell product suite worldwide.
We have a great company culture where we deeply value collaboration. Our environment allows you freedom to create and innovate while having fun at the same time. We believe that everyone has a say in the way we build products and solutions, regardless of their skills or experience. This is an opportunity to join an energetic, fast paced, dynamic, Sequoia* backed company, offering ample growth opportunities and exciting challenges.
*Sequoia played a role in the funding of YouTube, Apple, Google and other exciting companies.
The role of our Champion:
- Drive initiatives that steer Clickatell’s data maturity journey along the right track for scale and agility
- Be creative, data-driven, persuasive and collaborative throughout the product life cycle
- Work closely with data architects and engineers to define, deliver and support all aspects of Clickatell’s unified data platform
- Partner with BI developers internally and externally to understand their needs and to help them deliver world-class dashboards for analysis and insights
- Consider legal, compliance, privacy, and security demands on data management in all requirements
- Understand the dashboard and analytics needs of executives and senior management and participate in the end-to-end definition and delivery of successful analytical outcomes that provide actionable insights
- Work with Product Analysts, Sales Analysts, finance Analysts to understand their needs
- Prioritise activities for the Data and BI teams to meet the objectives of the business
- Participate in data platform performance benchmarking activities.
- Assist, manage and support roadmap initiatives from concept to delivery and adoption
- Represent the Voice of all Stakeholders, extracting and distilling feedback that adds value
- Coordinate the collection, description, analysis and prioritization of requests through processes
- Create detailed roadmap use cases, business requirements, and marketing requirements
- Own the product backlog and write user stories for developing features and functionality as needed
- Attend and contribute to relevant Agile (Scrum) meetings and ceremonies
- Own the development and maintenance of release communication, collateral and specifications
- Document and report problems and recommend solutions/improvements to relevant stakeholders.
- Manage multiple, competing priorities simultaneously and decisively.
- Manage internal product communication ensuring that all applicable artefacts are clear, meaningful and shared throughout the organization
- Collaborate with colleagues and management from other functional areas in other locations and across multiple time zones
- Engage with current and future users and customers to understand their needs and challenges
- With input from the Product Director and other stakeholders, develop a roadmap for data and analytics
- Occasionally author white papers on the role that data plays in Clickatell’s product portfolio
- Take full responsibility for ensuring that public facing documentation, use-cases, white papers, and other collateral is available to relevant stakeholders
Our Champion's journey thus far:
- Hungry to succeed and not afraid to experiment
- MSc or BSc Degree in Computer Science or related qualification, preferably with a major in Data Science or Analysis
- 3+ years' experience as Product Manager or Product Owner for SaaS/mobile software applications.
- Demonstrated experience in developing a roadmap and functional specifications leading to the release and maintenance of successful outcomes.
- Experience in managing end-to-end software product lifecycles preferred.
- Experience working in a fast-paced technical software development environment where Agile (Scrum) methodologies are practiced
- Excellent communication skills in the form of written, verbal, and presentation in front of an audience.
- Experience working across multiple time zones would be advantageous
- Highly Desirable: Interest in and understanding of big data, data science and machine learning models
- Highly Desirable: Knowledge of and experience with AWS Data Lakes and Analytics
- Highly Desirable: Knowledge of and experience with Microsoft PowerBI
- Highly Desirable: Practical or theoretical knowledge of data warehouses, data marts and data pipeline concepts
- Bonus: Experience in market analysis and research
- Bonus: Seen as an industry influencer in relevant domains.
Why you will love being here:
- Competitive salary paid monthly
- Medical aid contributions
- Quarterly performance incentives
- Pension fund contribution
- Group life cover
- Communication allowances
- Undercover parking
- Half day off on your birthday
- 5 “personal” days leave a year, over and above your normal annual leave.
- Staff events, daily popcorn, snacks, cool offices. All the things that make Clickatell a fantastic place to work.
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