Product Operations Manager at Tencent Africa

About the job:

• Own and manage the JOOX local and international product roadmap, through collaboration with multiple product and tech teams in China and South-East Asia (Thailand, Indonesia etc).
• Ensure that the local product roadmap is prioritised based on the overall business and customer objectives at all times.
• Manage the execution and rollout of new features on our mobile apps, mobile web, desktop web and 3rd party supporting applications. This includes the entire product development cycle from research, conceptualization and design, to development, testing and success metric monitoring.
• Define the business needs and requirements of local/international products and third party projects (define scope, business rules, user stories, use cases, PRDs,QA/acceptance criteria, wireframes, etc.)
• Design and execute low-cost growth experiments to optimise key business metrics such as DAU (daily active users), churn reduction, acquisition and revenue.
• Manage product and marketing growth experiments that drive key business metrics such as DAU (daily active users), churn reduction, acquisition and revenue.
• Define, monitor and analyse product metrics to identify opportunities for product enhancements and developments that will drive growth.
• Continuously monitor user feedback (via Customer Support, app store feedback, customer interviews) and liaise with CRM and data teams to generate actionable insights into user needs, experience, and behaviour, as well as product performance.
• Motivate for improvements and new feature requests (based on customer insights and requests from the business) to be included in the international roadmap.
• Support marketing and CRM campaign implementation to ensure the correct use of product related features.

Be responsible and accountable for all product operations activities, including: 

1. Locally operationalising and launching product features from our international product team to ensure continuous alignment with the international product roadmap.
2. Ensuring bugs/issues are reported to our international teams and solved quickly.
3. Troubleshooting and solving product problems together with our local and international tech teams.
4. Providing second line escalation support for customer queries.
5. Ensuring all business rules, user stories and test case documentation is up to date. 

The ideal candidate would have:

• Tertiary education degree in Engineering, Computer Science, Information Systems, Business Science or a similar field (Masters degree or MBA degree is advantageous).
• 3+ years of industry experience in a consumer-oriented product environments, consulting, or operations roles.
• Experience launching end-to-end products across a cross-functional team that drives business impact.
• Proven track record of developing and managing products across the entire product development lifecycle. 
• Excellent communication and collaboration skills .
• Understanding of the mobile app ecosystem and the importance of  acquisition Effective prioritization is a must.
• Effective prioritization is a must.
• Intermediate understanding of technology stacks, databases, APIs and IP technologies.
• Experience with analysing data and making data driven product decisions.
• Proactive work attitude with high level of attention to detail.
• Excellent problem-solving, organisational and analytical skills.
• Great team player attitude with excellent oral and written communication skills.
• Ability to work in a fast-paced, sometimes less-structured, and constantly changing environment.
• Eagerness to experiment, learn and grow.
• High level of proficiency with MS Office applications (Excel, PowerPoint, Word), Google Suite, JIRA, Slack, and comfortable with learning new applications as required.