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  • Posted: Sep 25, 2020
    Deadline: Not specified
  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
    Read more about this company

    Programme Manager: Digital

    We have 2 roles:

    Programme Manager: Digital & Selfhelp Channels
    Programme Manager: Digital Products & Services

    Mission/ Core purpose of the Job:  


    • The Programme Manager will oversee all the projects and programmes in the Digital Channels/Products & Services Portfolios. This includes Plan, Govern and oversee the successful delivery of outputs in the approved portfolio, as well as taking products to market

    Key Performance Areas: 
    Stakeholder engagement:

    • Facilitate workshops and meetings with internal and/or external stakeholders
    • Build and maintain relationships with internal and external stakeholders of projects
    • Build relationship with project executive sponsors and/or project owners to ensure speedy resolution of escalations.

    Manage the programme throughout the programme lifecycle: 

    • Understand and articulate the programme sponsor's strategic direction
    • Review the existing programmes and launch new programmes aligned to strategic direction, as required 
    • Produce a future view of the business area impacted by the programmes on the people, systems, structures, culture and processes changes
    • Define the programme governance and controls
    • Define and confirm the programme scope with relevant stakeholders 
    • Conduct programme planning, give input into and integrate project plans and monitor programme progress against plan
    • Allocate and manage resources to the programme and across projects
    • Co-ordinate procurement requirements for the programme
    • Manage the programme budget
    • Report programme progress (with recommendations for Risk Management and Issue Resolution)
    • Co-ordinate change management to support successful execution of the programme
    • Manage and resolve risks and issues
    • Co-ordinate project integration points and interdependencies
    • Approve (or reject) change requests per delegation of authority
    • Recommend on project/programme launch readiness 
    • Manage Stakeholder engagement and communication
    • Validate deliverables (outputs) to quality standards and the programme’s “outcome” with relevant stakeholders
    • Oversee programme reviews after each programme launch, and feedback of lessons learned to relevant stakeholders
    • Ensure project risks are identified and mitigation plans are put in place
    • Facilitation of Go to Market plans across multiple channels

    Facilitate the creation and maintenance of minimum key programme documentation: 

    • Programme scope
    • Programme Business Case 
    • Programme Organisation
    • Delivery Strategy 
    • Human Resources Plan
    • Stakeholder Mapping
    • Stakeholder Engagement Strategy
    • Programme Plan
    • Programme Risk Register
    • Programme Issue Log
    • Change Management Strategy
    • Training Plan
    • Closure Plan including Lessons Learned   

    Encourage and support skills development:

    • Actively contribute to the company's project/programme management community by running internal training on project/programme management methodology
    • Give input into use of project/programme management methodology at communities of practice
    • Develop and mentor talent and those participating in the learnership programme

    Agile projects

    • Guide the team and organisation on how to use Agile/Scrum practices and values to delight customers.
    • Guide the team on how to get the most of our self-organisation.
    • Guide the team on self-organising to fill in the intentional gaps left in the Agile/Scrum frameworks.
    • Assessing the Scrum Maturity of the team and organisation and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation.
    • Facilitating getting the work done without coercion, assigning, or dictating the work.
    • Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog.


    • Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
    • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
    • Facilitating discussion, decision making, and conflict resolution.
    • Assisting with internal and external communication, improving transparency, and radiating information.
    • Providing all support to the team using a servant leadership style whenever possible and leading by example.


    • Ensure relevant project governance is identified and communicated on the projects
    • Adhere to Programme Management Office governance frameworks are adhered to.


    • Compile relevant project & portfolio reporting
    • Ensure Project & Portfolio management tool is updated as and when require

    Manage the Project Manager direct reports

    • Lead and oversee the work and production of deliverables by the Project Manager team
    • Manage the appraisal process for the Project Manager team
    • Manage the performance of the Project Manager team against defined expectations and measures
    • Manage the career development of the Project Manager team by giving ongoing performance and developmental feedback
    • Report on team performance

    Minimum Requirements - 


    • Minimum of 3-year degree/diploma in relevant discipline
    • A post-graduate management qualification will be advantages
    • Fluent in English

    Certification in -

    • Project Management Professional (PMP) or PRINCE2 Practitioner is essential
    • Program Management Professional (PgMP) or equivalent advantageous 
    • Agile is essential

    The following minimum experience is essential
    Minimum of 10 years’ experience - 

    • Minimum 6-8 years' managing projects end to end using PMBOK/PRINCE2 methodologies is essential
    • Minimum 3 years' managing programmes end to end using PMBOK/PRINCE2 methodologies is essential
    • Experience in managing project/programme teams is essential
    • Proven track record of project and programme delivery is essential
    • 3-5 years’ experience in taking projects to market is essential. 
    • Broad experience of Benefit Realisation Management is beneficial
    • Working experience in Agile Digital Channel Delivery environment is essential

    Working/project experience advantage:

    • Experience in managing organisational change projects is essential
    • Understanding of technical project requirements is advantageous

    Agile Experience (Essential) 

    • At least 3 years’ experience as a Scrum Master for a software development team that was diligently applying Scrum principles, practices, and theory is essential
    • Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.

    Method of Application

    Interested and qualified? Go to MTN on to apply

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

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