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  • Posted: Dec 5, 2019
    Deadline: Not specified
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  • Ascendis Health is a market leader in health and care products, owning some of the most recognised brands in South Africa. Our innovative portfolio of products is spread across diverse revenue streams and markets, allowing for organic and strategic growth across each of our three product divisions. These are: Ascendis Consumer Brands, Ascendis Pharma-Med and...
    Read more about this company

    Quality Specialist

    • To provide high standard of administrative support to enable the Quality team to work within a framework of continual Quality Improvement.
    • To coordinate the Complaints and Compliments policy ensuring that all clients and stakeholders have a high-quality experience.
    • To ensure effective administrative support to the Group manager and the Quality function.
    • Maintenance of GMP overall

    KEY PERFORMANCE AREAS

    Quality

     Performance expectations

    • Process Management – process performance and product quality monitoring
    • Quality Monitoring:
    • Recalls
    • Complaints – Product, Technical and service
    • Product Rejections
    • Deviations
    • Out of Specifications
    • Audits
    • Regulatory Inspections
    • Self-Inspections
    • Trend analysis – Customer Returns, SOP and Forms Update, deviations, complaints, CAPA and Supplier Review
    • GMP
    • Act as first point of contact for day to day enquiries in relation to Quality
    • Update the quality assurance procedures, practice sand systems as required to ensure an effective function in line
    • with the organization and awarding body requirements.
    • Maintain and update the Quality area within the staff Intranet system.
    • Generate updates on observation status to the Quality Manager as when required.
    • All duties must be carried out to comply with Health and Safety at work Act, Acts of Parliament, Statutory Instrument and Nationally Agreed Codes of Practice that are relevant
    • Looks for ways to improve and promote quality.
    • Demonstrate accuracy and thoroughness.
    • Comply to quality, GMP and ISO13485 standards.
    • Maintain performance monitoring charts for different aspects of the Quality process as required.
    • Perform all tasks to a high standard to meet Operating Procedures and Codes of Conduct.
    • Applies feedback to improve performance.
    • Monitors own work to ensure quality
    • To undertake personal assistant duties for the group manager and to support in the driving forward of the Quality Improvement Strategy.
    • Maintain an accurate complaints and compliments database to enable to investigate effectively.
    • Proactively and reactively dealing with complaints and compliment to resolve any issue in accordance with the Complaints and Compliment policy.
    • To ensure effective reporting of complaints and compliment to show positive impact on training.
    • Support the Quality team from an administrative perspective on the Support Improve Process.
    • To act as an initial contact point for staff members wishing to interact with the Quality Team
    • To undertake any other duties commensurate with the role, at the discretion of the Group Manager

     Customer Service

    • Manage difficult or emotional customer situations
    • Responds promptly to customer needs
    • Solicits customer feedback to improve service
    • Responds to request for service and assistance
    • Meets commitments

    Planning

    Performance Expectation

    • Plans response to queries, product requirements quantities and customer service daily among other requirements.
    • Attendance/Punctuality – Consistently arrives to work on time.
    • Ensures work responsibilities are covered when absent
    • Arrives at meetings and appointments on time.

    Relationship Management

    Performance Expectations

    • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Dependability – Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
    • Interpersonal Skills – Focuses on solving conflict, not blaming
    • Maintains confidentiality;
    • Listens to others without interrupting; Keeps emotions under control
    • Remains opens to others’ ideas and tries new things
    • Addresses problems directly with the individual involved.
    • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values

      Problem Solving

      Performance Expectations

    • Identifies and resolves problems in a timely manner
    • Gathers and analyses information skillfully
    • Develops alternative solutions
    • Works well in team problem solving situations
    • Uses reason even when dealing with emotional topics

            COMPLIANCE/ RISK MANAGEMENT

    Performance Expectations

    • Be actively involved in the update all Risk Management Plans, Quality Plans and Environmental Plans, ISO and Health & Safety standards and procedures as required of Customer Services.
    • Demonstrate and promote a proactive commitment to health & safety, well-being and the environment whilst complying with all laws and company policies

     

    TEAMWORK

    Performance Expectations

    • Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.

    PROFESSIONAL &PERSONAL DEVELOPMENT

    Performance Expectations

    • Initiative – Volunteers readily; Undertakes self-development activities;
    • Asks for and offers help when needed.
    • Adaptability – Adapts to changes in the work environment
    • Expected to attend training and continuous professional development events and be responsible for their own professional updating.
    • Manages competing demands
    • Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.
    • Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness

    KEY RELATIONSHIPS

    Internal

    • All Employees

    External

    • All customers, Clients, visitors
    • Consultants
    • Contractors

    BUDGET

    Operating Expenses

    • Meets Quality Department financial objectives complying to requirements; initiating and participating in corrective actions.
    • Cost Consciousness – Works within approved budget;
    • The post holder is not a budget holder However, the post holder will be required to observe and comply with the financial regulations.

    Authorities

    • Delegated authorities within the Delegated Authorities Policy.
    • Decision making in scope of this position

    Method of Application

    Interested and qualified? Go to Ascendis Health on www.linkedin.com to apply
  • MYJOBMAG.CO.ZA
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