Relationship Account Manager – SADC at Lenovo

About Us

The world is our stage, the sky is the limit. At Lenovo, we believe smarter technology takes a global mindset with trust and respect for one another enabling us to do exciting and rewarding work that intelligently transforms our world. We are recognized as one of the world’s Most Admired & Best Regarded Companies, a Top 100 Global Tech Leader, and rank #212 on the Fortune Global 500. This is a place where ideas grow, initiative wins, achievements are seen, and we love the work we get to do. We believe that Smarter takes YOU!

Key Responsibilities & Performance Expectations
Lenovo is looking for a passionate, articulate, and enthusiastic Relationship Account Manager to bring in net new customers to Lenovo while supporting and driving end-user customers for SADC. The chosen Relationship Account Manager will create positive business outcomes for his/her clients and Lenovo by reaching out to our prospects using inbound/outbound sales techniques including extensive teaming with channel partners. The chosen Relationship Account Manager will work in an entrepreneurial start-up environment and perform activities including those outlined below.

• Manage the total customer relationship; responsible for revenue, wallet share, and customer satisfaction and driving growth in assigned accounts.
• Maintain and cultivate senior executive relationships
• Lead account planning and opportunity identification; conduct opportunity prioritization and develop overall account plans for assigned accounts
• Plan, facilitate and/or conduct complex negotiations for assigned accounts
• Conduct deep analysis in identifying complex problems; generate and coordinate solutions with other functions or team members to solve complex problems
• Perform contract management functions
• Achieve set sales targets including value, volume, profitability and development of new customers
• Prepare action plans and schedules to identify specific targets and to project the number of contacts and unit sales to be made.
• Establish and maintain current client and potential client relationships.
• Prepare a variety of status reports, including Forecast sheet, activity, closings, follow-up, and adherence to goals.
• Coordinate company staff to accomplish the work required to close deals.
• Develop and implement special sales activities to reduce stock.
• Participate in marketing events such as training seminars, trade shows, and product launch events
• The portfolio will include end-user for SADC countries

Position Requirements:
Qualifications, Skills & Experiences

• Bachelor degree, in Business, Marketing or Sales, advantageous with 3-5 years relevant industry experience.
• At least 3 years CRM experience *mandatory*
• Proven track record in managing relationships and converting leads into sustainable sales specifically within the SADC region.
• Demonstrate expertise in building and maintaining customer and partner relationships,
• Analyze complex situations, anticipate potential problems and future trends; assess each opportunity for impacts and risks
• Clearly define problems; logically diagnose causes, identify solutions and create action plans
• Good negotiator with experience in matrix reporting and international travelling.
• Ability to work in a diverse environment, with both internal and external diverse customers. Collaboration with the entire virtual team
• Service aggressiveness, ability to build sound relationships, professionalism, ethics and a competitive streak
• Understanding of the IT industry, particularly in the Relationship/Commercial environment
• Analytical thinking with sound numerical skills
• Computer literacy in MS Office suite, with SAP being an added advantage.
• Excellent communication skills (verbal and written), with effective presentation skills to both small and large audiences.

About You

• Entrepreneurial Mind-set with self-starting capability - Can do attitude
• Desire and ability to provide an outstanding customer experience and go the extra mile in everything you do
• Push your client, own and drive the people agenda
• Problem solver and decision-maker
• Prioritize customer focus, able to work under pressure of senior clients
• Able to align people and influence decision making, effectively working in a matrix
• Collaborative working style and high commitment to get the job done
• Persuasive with expertise and facts - Ability to challenge and debate critical issues
• Demonstrates integrity in all business interactions and honours personal commitments
• Demonstrated commitment to high professional ethical standards and a diverse workplace
• Able to present information in a concise way
• High comfort-level working in a global, diverse environment
• Be proactive + quick; bold + innovative in all you do