SAP Platform Operations Consultant at BMW Group South Africa

Job Activities:

Principal accountabilities

•  Ensure that the timings set by the Project Manager / Operations leader are achieved.
•  Ensure user satisfaction/acceptance of all completed systems / processes / maintenance requests.
•  Provide support to all user departments in achieving the approved company technology and software objectives.
•  Ensure systems compatibility with agreed AG strategies and standards.
•  Ensure proper maintenance & control of the various systems by the Database Administrators and SAP Basis team
•  Ensure that all job streams for a system operate correctly prior to hand over to operations

Operations:

•  Perform daily system handover and start-up tasks to ensure operational readiness of systems.
•  Action and resolve IM (Incident Management) tickets.
•  Action and resolve CIM (Critical Incident Management) tickets as required.
•  Raise and lead tasks PM (Problem Management) tickets as identified.
•  Action and coordinate CM (Change Management) tasks and tickets as required.

Planning:

•  Assist user departments in drafting system requirement documentation based on business processes.

Development Responsibilities:
Projects:

•  Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements.
•  Propose and review system design and evaluate alternatives. 
• Review and present proposed system solution to IT Project Manager / Leader and User Management or System owner.
•  Develop systems solutions in line with quality and delivery requirements
•  Ensure that the following steps in the Development Cycle are executed:
•  Preparation of system/technical documentation (as per ISO standards)
•  Preparation of user and operation manual
•  User training
•  System testing/parallel runs
•  System implementation
•  System audits/quality assurance

Maintenance Requests:

•  Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements.
•  Propose and review system design and evaluate alternatives.
•  Review and present proposed system solution to User Organisation.
•  Ensure that the following steps in the Development Cycle are executed:
•  Preparation of system/technical documentation.
•  Preparation of user and operation manual.
•  User training.
•  System testing/parallel runs.
•  System implementation.
•  System audits/quality assurance.
•  User sign-off.
•  Time estimating
•  Time estimates have to be adhered to according to projects and operations.
•  Estimated completion time to be agreed upon by Consultant, Project Manager and User Organisation.

Control:

•  Control all aspects of systems operations.
•  Measuring actual progress against planned objectives.
•  Inform Project / Operations manager of any deviations from approved / agreed operations and maintenance requests.
•  Regular reporting on system status.