Senior Project Manager at Clickatell

We have a great company culture where we deeply value collaboration. Our environment allows you freedom to lead and innovate while having fun at the same time. Career and personal growth opportunities within Clickatell are unusually high, fuelled by a team of Champions who drive growth.

At Clickatell we invest in career development of our people and work closely with you on making your career goals a reality. This is an opportunity to join an energetic, fast paced, dynamic, Sequoia* backed company, offering ample growth opportunities and exciting challenges.

*Sequoia played a role in the funding of YouTube, Apple, Google and other exciting companies.

The role of our Champion

PLANNING AND REPORTING

• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Use appropriate verification techniques to manage changes to project scope, schedule and costs
• Determine resources required to complete the project and any resource constraints
• Report and escalate to management as needed
• Attend and/or facilitate weekly progress meetings with project team and other key stakeholders
• Create appropriate weekly & monthly project status reports
• Perform risk management to minimise project risks
• Work in partnership including software engineers, product managers and other project stakeholders.
• Have a deep understanding of all projects in your portfolio through identifying and managing cross-project dependencies internally and externally
• Plan and manage projects from brief, through budgeting, planning and delivery
• Manage the day-to-day client liaison through meetings and written correspondence, hold weekly project status meetings ensuring all relevant decisions and discussions are documented
• Involve the Programme Director on all relevant issues: status of business, brand health, projects, timings etc.
• Facilitate the creation and maintenance of project documentation, plans and reports. Produce consolidated reporting to the business and/or client, including milestone summary, key issues, risks, benefits, summary of costs incurred.
• Review project activities for compliance with procedures and standards.
• Perform adhoc project administration duties and responsibilities as assigned and required by the Programme Director

GOVERNANCE & CONTROL

• Establish a project communication plan with stakeholders of the project
• Agree project governance processes with stakeholders including the structure of meetings and reports, RACI model of key people involved and reporting update schedule
• Set up a process to monitor the progress of projects against the plan
• Assist the project director to drive the development of a standard way of working in process management and process improvement specially related to product roadmap deliverables to customers
• Initiate and drive process & technical changes to improve product delivery
• Monitor progress of project against the plan
• Adjust planning, in agreement with the client, to compensate for deviation to agreed planning
• Maintain a project risk register, RAID log, tracking the reporting of project risk levels and issue
• resolution
• Ensure that the project follows the standard implementation methodology
• Deliver project and PMO status reports in a timely manner
• Ensure that deliverables are on time and to the expected level of quality
• Ensure that all project information is properly documented and is secured
• Track resource utilisation against agreed allocation
• Escalate project deviations to the Programme Director

In this role you will be expected to:

• Develop, in conjunction with the Project Sponsor, a definition of the project. As the Project Manager ensure that the project is delivered on time, to budget and to the required quality standards (within agreed specifications).
• Manage relationships with a wide range of groups (including internal and external stakeholders/contributors) in a hybrid project management methodology environment. At times this may involve managing the work of consultants and or vendors to reach our objectives.
• Produce project artefacts (i.e. Project Charters, Comprehensive reports, etc.).
• Facilitate the management of the Project Repository and any applicable project meetings.
• Manage projects from initiation through to closure of the project
• Provide other administrative support as required

The Capabilities of our Champion:

• Ability to take initiative a must.
• Has the ability to work alone - is self-disciplined
• Ability to work with external stakeholders at different levels across cultural and time zone barriers
• Solution focused
• Is fanatical about meeting deadlines and delivering exceptional projects
• Can work well in a team
• Ability to work well under pressure
• Sees the bigger picture (strategic thinking ability)
• Will lead the development of project plans, ideas and strategies while ensuring the effective implementation of each.

The Champion's journey so far:

• At least 2 years’ experience in managing large-scale projects
• Tertiary qualification in a relevant field (project management related qualification essential)
• Excellent skills in building and maintaining client relationships
• Excellent administration, organisation and communication skills
• Ability to write and understand business requirement specification documentation
• Computer Literate
• MS Office proficiency - MS Office, MS Project, MS Visio, MS OneNote and general IT Systems
• MS Project Online, MS SharePoint, Confluence & JIRA experience will be advantageous
• Experience in an Agile & Scrum development environment advantageous
• Telecoms experience an advantage as well as experience in managing African projects remotely

Why you will love being here:

• Competitive salary paid monthly
• Medical aid contributions
• Quarterly performance incentives
• Pension fund contribution
• Group life cover
• Communication allowances
• Undercover parking
• Half day off on your birthday
• 5 “personal” days leave a year, over and above your normal annual leave.
• Staff events, daily popcorn, snacks, cool offices. All the things that make Clickatell a fantastic place to work