Senior Project Manager at CSG

At CSG, we have one vision: flexible, seamless, limitless communications, information and content services for everyone. We simplify the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. We are the trusted partner driving digital transformation for leading global brands.

Position Details

Role Purpose & Scope

• Accomplishes project objectives by planning, directing, monitoring and adjusting project activities across multiple work-streams.

Primary Responsibilities

• Provides overall leadership to entire project team, including overseeing other functional team leaders
• Typical scope – Larger more complex Project or multiple components of a large project
• Communicates with internal/external clients to determine specific requirements and expectations; manage client expectations as an indicator of quality, perform timely escalations; supports the Program Director.
• Creates and manages the estimates, project plan, project schedule, resource allocation and expenses to ensure targets are reached
• Works with the relevant RM’s for project staffing and resource releases
• Follows the project life cycle methodology defined under the process framework
• Responsible for maintaining positive and ongoing relationships with clients
• Takes on project supervisory responsibility and provides mentorship and coaching to an entire project team
• Ensures that customer deadlines are met within project budgets
• Plans and integrates the work of multiple teams on a project
• Provides line management function and provide input on team performance and reward
• Identifies issues and risks in a timely manner and develops/implements appropriate mitigation and contingency plans
• Reports project status in a timely and accurate manner

Desired Skills & Experience

• Bachelor’s degree or Diploma in Information Technology, Computer Science or Telecommunications
• PMP certification- advantageous
• MS Office essential - MS Project, Confluence, Remedy advantageous
• Minimum 10 years of IT/Telecommunications industry experience, wholesale or reseller business experience advantageous
• Minimum 5 years project management experience in managing large implementation/software delivery projects, preferably from a vendor delivery perspective
• Knowledge and experience in agile methodology would be an added advantage
• In-depth understanding of customer needs and general impact of changes in business environment and industry trends. In-depth understanding of client’s industry (wireline, wireless, data services, cable systems, pre/post-paid business models etc.)
• Experience in consulting environment with significant client contact
• Project management certification preferred
• An ability to understand and anticipate the client’s needs and provide consultancy as required
• Specialized project management skills in order to plan, monitor and track projects to meet the target KPIs
• Highly developed analytical and problem solving skills to identify and diagnose complex problems
• Requires highly developed team leadership skills with ability to lead large groups
• Requires highly developed communication skills to direct, influence and gain co-operation with team members and customers