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  • Posted: Jul 2, 2020
    Deadline: Jul 9, 2020
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    MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
    Read more about this company

     

    Senior Specialist: Customer Value Management Rewards

    Purpose of the Position: 

    • To drive customer value management activities and loyalty growth initiatives by managing day-to-day operational activities, offers and campaigns.



    Key Performance Objectives
    Tasks
    Strategy support

    • Provide input into the strategic process to define the loyalty efforts for the company
    • Define and validate business cases for loyalty initiatives and complete post implementation analysis and ROI audits
    • Manage the implementation of strategic plans and initiatives to ensure effective delivery of project’s objectives and tight alignment with country and regional goals.

    Project Management of Rewards plans

    • Support day-to-day activities targeting the development and execution of the Customer Rewards programs across RoA countries for 2 platforms – DStv and GOtv
    • Execute strategic and tactical plans, by forming and coordinating cross-functional teams to deliver multi-channel loyalty initiatives
    • Support the campaign process from designing optimized campaigns, facilitating the brief to the marketing team, ensuring execution and reporting on performance

    Operational management

    • Drive reporting that tracks KPIs and metrics on a regular basis, to identify actionable trends, insights and forecasts
    • Align with internal enabling teams – such as digital, marketing and Systems – to ensure execution and delivery of promotional offers
    • Manage project timelines and deadlines to ensure that key project milestones are met ensuring cross-functional alignment

    Data Analysis

    • Analyse customer/product data to drive loyalty and uplift activities
    • Interpret and synthesize data coming from different sources – website, CVM dashboards – to inform the design of the rewards programs
    • Compile weekly, monthly and quarterly reports for all levels of the business such as countries (Operations reviews), internal stakeholders and Exco

    Stakeholder Management

    • Build a good understanding of the MultiChoice Africa business, the business operations as well as the product offerings
    • Build relationships with stakeholders where the MultiChoice Africa is operational through communication and engagement on initiatives that impact them
    • Engage with and build relationships with the key business stakeholders (at all levels of the organisation) through consistent delivery and communication


    Qualifications                                                                                                                 

    • Bachelor’s degree in Marketing or Business Administration or equivalent
    • Data Science/Analytics qualification beneficial
    • Project management qualification beneficial

     

    Experience

    • Minimum of 5 years of experience working on performance marketing with a focus on customer retention and loyalty
    • Min 5 years Management Consulting experience, preferably with top tier firms
    • Minimum of 3 years’ experience in working across teams in a complex environment
    • Understanding of referrals and loyalty programs
    • Understanding of customer journey and lifecycles
    • Good Understanding and proven track record of use of Project management principles
    • Knowledge of main trends happening in the media industry, current challenges and opportunities

     

    Technical Competencies

    • Customer Relationship Management (CRM)
    • Stakeholder Manager
    • Project Management
    • Financial Management/Budgeting
    • Regulatory and Legal Compliance
    • Strategy Execution

     

    Behavioral Competencies

    • Accountability
    • Analytical Thinking
    • Prioritisation
    • Teamwork
    • Perseverance
    • Coaching
    • Critical appraisal

    Method of Application

    Interested and qualified? Go to MultiChoice on multichoice.taleo.net to apply

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