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Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces t...
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The ideal candidate must be a self-motivated and a strong team player. Successful candidates will thrive in a fast paced and agile environment that is regularly evolving.
Help to develop global standards, process improvements and promote best practices
Create full sets of documentation around projects and work. Define workflow and communication systems for Hardware troubleshoot activities.
Troubleshooting/Fixing Hardware issues on various Enterprise (Blades / Storage / white label) Servers
Provide cross-functional communication with other Technical Operations groups
Participating in Conference Calls/Meetings with Vendors/Suppliers/Other Team Members on a Regular Basis
Work closely with other Data Center Engineers worldwide
Manage Enterprise servers distributed Globally in DataCentres around the world
Respond to Off-hour Emergency calls and Work on Weekends in case of Emergency
Involving in Provisioning/Deploying OS on servers
Assist in tracking issues and keeping Mimecast servers alive and serving all the time
Send Day-to-Day reports to team on the Hardware monitoring
Essential Skills And Experience
Basic Knowledge of Linux and Windows Operating Systems
Knowledge of Microsoft Office (Especially Word and Excel)
Strong Knowledge of Computer hardware
Strong experience in Fixing Hardware issues/faults on various Enterprise level Servers
Sound knowledge of JIRA / equivalent ticketing system
Good experience on installing various Operating Systems (Linux and Windows)
Responding to requests from different internal teams, ensuring an efficient response and resolution details
Ensure that assigned tickets are managed effectively and root cause, problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents
A keen problem solver who can use their experience and analytical skills to troubleshoot common customer intelligent hands (aka remote hands & eyes) requests (hardware faults, connectivity loss, power issues)
Strong Verbal and Communication Skills
Ability to prioritize in complex, fast-paced environment
Able to work in Noisy environment like Datacenter
Participate in an on-call rotation to address incidents
Good understanding of BIOS, BMC, out-of-band/lights-out server communication methods, such as IPMI and serial console.