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  • Posted: Oct 16, 2020
    Deadline: Not specified
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    Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces t...
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    Senior System Admin / Support Engineer (Data centre experience)

    Responsibilities

    • The ideal candidate must be a self-motivated and a strong team player. Successful candidates will thrive in a fast paced and agile environment that is regularly evolving.

    Key Responsibilities

    • Help to develop global standards, process improvements and promote best practices
    • Create full sets of documentation around projects and work. Define workflow and communication systems for Hardware troubleshoot activities.
    • Troubleshooting/Fixing Hardware issues on various Enterprise (Blades / Storage / white label) Servers
    • Provide cross-functional communication with other Technical Operations groups
    • Participating in Conference Calls/Meetings with Vendors/Suppliers/Other Team Members on a Regular Basis
    • Work closely with other Data Center Engineers worldwide
    • Manage Enterprise servers distributed Globally in DataCentres around the world
    • Respond to Off-hour Emergency calls and Work on Weekends in case of Emergency
    • Involving in Provisioning/Deploying OS on servers
    • Assist in tracking issues and keeping Mimecast servers alive and serving all the time
    • Send Day-to-Day reports to team on the Hardware monitoring

    Essential Skills And Experience

    • Basic Knowledge of Linux and Windows Operating Systems
    • Knowledge of Microsoft Office (Especially Word and Excel)
    • Strong Knowledge of Computer hardware
    • Strong experience in Fixing Hardware issues/faults on various Enterprise level Servers
    • Sound knowledge of JIRA / equivalent ticketing system
    • Good experience on installing various Operating Systems (Linux and Windows)
    • Responding to requests from different internal teams, ensuring an efficient response and resolution details
    • Ensure that assigned tickets are managed effectively and root cause, problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents
    • A keen problem solver who can use their experience and analytical skills to troubleshoot common customer intelligent hands (aka remote hands & eyes) requests (hardware faults, connectivity loss, power issues)
    • Strong Verbal and Communication Skills
    • Ability to prioritize in complex, fast-paced environment
    • Able to work in Noisy environment like Datacenter
    • Participate in an on-call rotation to address incidents
    • Good understanding of BIOS, BMC, out-of-band/lights-out server communication methods, such as IPMI and serial console.
    • Analysing Information, Technical Understanding, Innovation, Quality Focus
    • Good experience on handling Firmware management for all hardware components
    • Previous experience in this industry (Ideally 4 years but not limited to)
    • Able to lift and / or move equipment up to 49 lbs. Participate in group lifts for 50 lbs or more (if needed)
    • Candidate must be flexible in visiting DataCenter(s) worldwide

    Qualifications
    Desirable Skills:

    • Knowledgeable in Data Centre best practices (i.e. basic fault tolerance, cable routing, etc.)
    • Experience working with heterogeneous server/network hardware failures and Linux OS / Junos
    • Experience in data centre hardware deployments and building scaling infrastructure
    • Ability to adapt and to drive changing demands and conditions
    • Maintain effectiveness in the face of setbacks or pressure
    • A+ certification

    Method of Application

    Interested and qualified? Go to Mimecast on careers-mimecast.icims.com to apply

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