The function of this position is to respond to, update and resolve tickets submitted by our US customers, and only escalate those that cannot be resolved within this function to the 3rd and 4th line support and development team(s), whilst still retaining ownership of all cases logged by the customer. Support is driven through phone and ticket channels. This function also includes training, documentation, product support and diagnostics up to and including 2nd line. Specific to the region is knowledge of the complex USA compliance solution (ELD and HOS).Product and system knowledge and good problem solving skills are required for this position.
Primary Duties and Responsibilities
Secondary Duties and Responsibilities
Experience and Education Requirements:
We are looking to employ someone that:
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