Responsible for maintaining an in depth working knowledge of two or more ACI products and possessing the ability to conduct technical product education courses for customers. Fosters a collaborative working environment with the Technical Course Developer and Technical Training Instructor to create new course modules. Maintains existing course modules and conducts classes which present this information to ACI customers, both internal and external. Acts as a technical expert within the department. Uses data from a variety of sources to analyze needs and designs customized training solutions. Delivers training using various learning methodologies while ensuring learning outcome by checking for understand and skill acquisition. Leads group to identify training gaps within the product set. Acts as a lead resource in project planning, new hire training, release updates, and coordination of customer education projects.
A typical day at ACI for a Sr. Technical Training Instructor is:
Knowledge, Skills and Experience needed to succeed in this role:
You are a solid fit for this position if you also have:
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