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  • Posted: Jan 23, 2020
    Deadline: Not specified
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  • Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
    Read more about this company

    Service Consultant

    • Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
    • Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
    • Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
    • Presenting and conducting self in accordance with brand expectations.

    Minimum
    Experience

    • No previous experience required

    Ideal

    • More than 1 year’s client service experience within a retail/ financial/ banking environment
    • Demonstrated track record of engaging in a sales and client facing environment

    Qualifications (Minimum)

    • Grade 12 National Certificate / Vocational

    Qualifications (Ideal Or Preferred)

    • A relevant tertiary qualification in Commerce or Management

    Knowledge

    Minimum

    • Knowledge and understanding of:
      • Basic calculations
      • Retail/consumer service environment

    •  

    Ideal

    • Knowledge and understanding of:
      • Capitec Bank Products
      • Internal business processes and procedures
      • Organisational Policies, including (but not limited to) the Credit Policy

    •  

    Skills

    • Communications Skills
    • Interpersonal & Relationship management Skills

    Competencies

    • Adhering to Principles and Values
    • Delivering Results and Meeting Customer Expectations
    • Entrepreneurial and Commercial Thinking
    • Following Instructions and Procedures
    • Persuading and Influencing
    • Presenting and Communicating Information
    • Relating and Networking

    Additional Information

    • A valid driver's licence is preferred
    • Must have access to transport (personal/public)
    • Clear criminal and credit record
    • Flexible and mobile across regions is an advantage
    • Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

    Method of Application

    Interested and qualified? Go to Capitec Bank on careers.capitecbank.co.za to apply
  • Send your application

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