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The Service Delivery Design Architect works across Transformation and Platform Services (TPS) and is responsible for crafting the service delivery design for the relevant delivery organization, including solutions for new and updated standard products and services.
The Service Delivery Design Architect will advise relevant internal stakeholders on the delivery of products and services in the business, including how to optimize and transform delivery to delivery improved client experienced and reduce costs of delivery The design will incorporate transition and onboarding.
They will advise and support the Solution architects (Global and Regional) with the identification and customization of services and products during pre and post sales processes, specifically how Service Delivery for a solution will be executed and costed and delivered.
The Service Delivery Design Architect will have a big picture view while considering the short, medium and long term evolution of product development and service delivery capability when designing a service delivery solution.
Key Roles and Responsibilities:
Knowledge, Skills and Attributes:
Academic Qualifications and Certifications:
Required Experience:
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