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  • Posted: May 29, 2020
    Deadline: Not specified
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    Altron Bytes Systems Integration (Altron BSI) is an end-to-end ICT service provider of consulting, implementation and outsourcing services, which are strategically aligned to fit for purpose, cost effective, and optimised for performance. We have a clear go-to-market in key industries covering: Financial Services; Telecommunications, Media & Entertain...
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    Service Line Executive

    Job Description:

    • As Altron Bytes Systems Integration (ABSI) brand ambassadors achieving the ABSI strategic objectives within the spirit of the ABSI values
    • To lead the sales, management and/or delivery of replicable services and solutions into targeted high-growth markets for new and existing clients while achieving profitable revenue growth for ABSI.
    • Builds the business and long-term client relationships and cultivates service opportunities by establishing engagements to ensure profitable revenue growth.
    • Successfully leveraging the ABSI portfolio to deliver breakthrough results for clients, implements the overall business strategy within their practice, and develops other practice professionals within the region to achieve growth and profitability.

    Job Requirements:

    To summarise, the Service Line Executive needs to deliver on:

    • A Value proposition that customers want;
    • Strategic alignment;
    • Strong working relationships;
    • A steady business rhythm.

    Expectations:

    Finance:

    • To ensure that the financial objectives of the relevant Business Unit are set, aligned and achieved/exceeded within Bytes Systems Integrations strategic objectives, vision and mission on an annual basis.
    • To present and report on the Financial objectives of the relevant Business Unit as required and requested by management and relevant legislation.

    Customer:

    • To resolve all escalated and directed stakeholder queries and complaints in line with building long term relationships.
    • To achieve market and competitor intelligence and to implement changes that will ensure innovation and sustainability.
    • To build strategic relationships that drives the sustainability and profitability of business objectives.
    • To interface with client's senior executive team to generate additional or new business after evaluating the client's business strategy, objectives and requirements and leveraging of the entire Bytes Systems Integration portfolio.
    • To ensure that the customer satisfaction results as agreed and set by management are achieved on a annual basis.
    • To liaise with internal and external stakeholders of Bytes Systems Integrations in order to achieve customer satisfaction, market growth, networking and to uplift the Bytes Systems Integrations brand by living the Bytes Systems Integrations values.

    Internal Process:

    • To compile, implement and achieve a Business Unit strategy, policy and procedures that is aligned with the strategic objectives of Bytes Systems Integration, legislation, quality standards and group on a annual basis.
    • To develop, implement and analyse action plans in order to achieve the strategic objectives of relevant Business Unit on a annual basis.
    • To submit and present all relevant and required reports from management, legislation as well as Bytes SI policy and procedure framework.
    • To align the relevant Business Unit with the Bytes Systems Integration Skills development strategy in order that compliance are achieved.
    • To align relevant Business Unit with the Bytes Systems Integration transformation strategy in order that compliance are achieved.
    • To ensure that the relevant Business Units comply with Corporate Governance principles (Audits, King code etc.).

    Human Capital:

    • To ensure that all allocated and agreed development activities are successfully completed according to the Bytes Systems Integration performance management policy and procedure.
    • To coach and mentor all relevant employees by living the Bytes Systems Integration values and in line with the Bytes Systems Integration methodology and process.
    • To develop, implement and evaluate the personal development plans for all direct reports according to the Bytes Systems Integration performance management policy and procedures.
    • To implement and manage the relevant Business Units Talent management strategy.
    • To ensure alignment between the relevant Business Unit (Value Chain) workforce management practices and Bytes Systems Integration people practices.

    Qualifications:

    • Business management degree or equivalent qualification - Essential
    • Management/Leadership program – Essential
    • MBA or equivalent qualification – Advantageous

    Experience:

    • Progressive experience within a professional services business, including the demonstrated ability to manage, deliver and grow a professional services/solutions practice. At least 10 years.
    • Solutions sales experience with a documented successful track record in selling high end services rich and complex IT solutions in the relevant industry. At least 10 years.

    Knowledge:

    • Good Business Acumen
    • Corporate Governance
    • Auditing processes
    • Solution Sales Methodologies
    • Relevant Industry/Domain knowledge
    • Entrepreneurial

    Skills:

    • Assertiveness
    • Leadership
    • Attention to detail
    • Conflict management
    • Professionalism
    • Presentation
    • Entrepreneurial
    • Customer relationship management

    Method of Application

    Interested and qualified? Go to Altron Bytes Systems Integration on www.linkedin.com to apply

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