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  • Posted: Jan 27, 2021
    Deadline: Not specified
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    With 46 years’ experience in successful job-matching and placement of top candidates, Kelly - a division of Kelly Group - forms a part of Adcorp Holdings Limited (listed on the JSE in 1987), ), South Africa’s leading provider of staffing, human capital management and business process outsourcing services, we have access to financial resources, le...
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    Service Relationship Manager , Cellular Network / IT

    Duties & Responsibilities

    • Ensure continuity and quality of service to enterprise business unit high net worth customers.
    • Escalation management for internal stakeholder in relation to service optimisation and improvement.
    • Customer name/address changes (bill to, ship to, registered office) contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact, On-site contacts.
    • Manage all non-billing impacting changes – technology, configuration changes, additional IP addresses, telephone numbers etc.
    • Manage billing impacting changes – upgrades/downgrades, site moves/migrations, terminations, renewals.
    • Manage operational governance with client, including governance contacts.
    • Monthly, quarterly SLA compliance reporting (as per customer engagement agreement).

    Desired Experience & Qualification

    • Matric.
    • 3 - Year Diploma. 
    • Minimum 3 years Customer Service Management. 
    • Minimum 5 years in Telecommunication industry
    • ITIL foundation certificate.
    • Network and Product training. 
    • Advantageous CCNA, CCNP , CCSP , CCIE written , JNCIA , JNCIS. 

    Package & Remuneration

    • Market Related 
    • 6-12 months contract 

    Interested?

    • Apply directly through PNET or Email your CV to [email protected]
    • Insert "Service Relationship Manager , Cellular Network / IT - Umhlanga" in the Subject Line, for consideration.

    Method of Application

    Interested and qualified? Go to Kelly on www.linkedin.com to apply

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