Superbalist - Retail Operations Manager at Superbalist.com

The Company

Superbalist.com is a fast growing online fashion business based in South Africa. We're obsessive about our high performance yet collaborative culture, and are looking for leaders to join our team. We think big, move fast, take ownership and are used to winning. We're lucky to be surrounded by colleagues who are experts in their field, working together to create a world class brand.

We're Looking For People Who

• are decisive
• are continuously learning & improving
• think big
• are proactive
• obsess about the customer and the customer experience
• are accountable
• collaborate
• are trustworthy, approachable and open minded
• simplify processes and solve complexity

If that sounds exciting to you, then you may be right for Superbalist, and ready to help us build SA's biggest and best fashion e-tailer.

Reports To
Head of Planning

The Role

• As the Retail Operations manager the scope of responsibility covers managing Superbalist inbound stock, from Supplier to the DC, up to and including Stock – on hand.

Warehouse & Retail Systems
This role coordinates and supports the following departments:

• Inform and communicate DC capacity requirements on behalf of Superbalist.
• To define and execute impactful process improvement initiatives.
• Monitor and report on supplier conformance, stock balancing & Terminal stocks – and provide suggested solutions, including but not limited to: Job Lots, Staff sales and donations.
• Coordination and support with Value added Services companies.

 

Studio

• Collaborate with retail partners to ensure that studio-specific SLA's are met and exceptions reported upon.

 

Catalogue & Inventory

• Collaborate with retail partners to manage the Superbalist Inventory both in the Warehouse and across other Superbalist locations.
• This Includes the tracking of physical stock belonging to Superbalist, ATB and Suspended Product monitoring and reporting.

Retail Operations

This includes but is not limited to:

• Inbound Operations Optimisation
• Service Provider Management – Takealot inbound and inventory control
• Customer "Not-what-I-ordered" Analysis
• Supplier Stock Returns
• Developing Reporting and Dashboards
• Systems and Data Integrity

Responsibilities Include But Are Not Limited To

• Drive company-wide initiatives to improve operational effectiveness as measured by revenue and other KPI's
• Streamlining operations and assist in building new solutions to simplify business processes
• Working with key inventory stakeholders to:

• Accurately track the current physical stock holding.
• Review locations of stock and the stock movements within the warehouse and from Warehouse to Superbalist
• Minimise unsaleable stock within the warehouses
• Identify products that are not available to buy and initiate the system capabilities or operational actions to get the product live or into recovery.
• Maximise cost recovery of permanently unsalable stock.
• Minimise the number of orders with the wrong source warehouse
• Identify and implement continuous improvement activities to produce tangible savings and process improvements

Skills & Experience

• Ability to work in a fast-paced environment
• A Diploma or relevant tertiary qualification
• At least 5 years of solid planning and operations capacity experience
• SLA management experience
• Experience in producing and presenting high-quality analysis and reporting
• Exceptional analytical skills in order to investigate, understand and provide solutions to complicated issues
• Experience of working and communicating with multiple stakeholders at all levels through to senior management
• Excellent track record of timely delivery on projects