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  • Posted: Feb 23, 2021
    Deadline: Not specified
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    The JD Group is currently strategically positioned in South Africa, Botswana and Namibia as: - a leading diversified mass consumer financier - a differentiated furniture, household appliance, consumer electronic goods, home entertainment, office automation and building supplies retailer - a diversified retailer of motor vehicles, vehicle servicing and pa...
    Read more about this company

     

    Team Lead: Customer Service

    To effectively manage Digital customer service department in line with policies, processes and procedures which enable the achievement of business objectives. 

    • Manage the customer service function and resolve customer complaints
    • Proactively manage performance of Customer Service Agents.
    • Maintain relationships with stakeholders and ensure continuous improvement.
    • Implement and maintain compliance to relevant safety policies and procedures.
    • Enable Customer Centricity.
    • Effectively manage self and team to deliver on agreed individual and team objectives.

     Education and Experience 

    • Grade 12,
    • Relevant Qualification in Digital Marketing or Communications field.
    • 3 – 5 years related Social Media and Customer Services experience.
    • Current knowledge of best practices for Customer Services in a retail environment.
    • General Understanding of CPA (Customer Protection Act).

    Required Job Competencies

    • Knowledge of CRM systems and practices.
    • Social Media Proficiency.
    • MS Proficiency
    • Following Instructions and Procedures 
    • People management.
    • Operational management.
    • Driving and enabling change.
    • Building and managing high performance teams.
    • Effective Time Management.
    • Strong written and verbal communication skills.
    • Negotiation and conflict management.
    • Coping with pressures and setbacks
    • Excellent written and verbal communication skills.
    • Customer orientation
    • Team player
    • Excellence orientation
    • Innovative
    • Influencing others
    • Engaging Diversity
    • Leading change
    • Attention to detail
    • Assertiveness
    • Planning and Prioritising

    Method of Application

    Interested and qualified? Go to JD Group on www.linkedin.com to apply
  • Send your application

    Back To Home View All Vacancies at JD Group
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