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  • Posted: Aug 6, 2020
    Deadline: Not specified
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    Research - We define what staff your business needs, source talent outside your organisation / industry and identify hidden talent in your organisation Recruitment - We specialise in the end-to-end recruitment process Performance and Engagement - We assist in you in leveraging your talent and reconnecting your people to their roles, teams and organisations
    Read more about this company

     

    Team leader - client and operations

    Team leader - client and operations 

    The candidate for this position must have a proven trach record of managing and coaching a team. The individual needs to understand operational efficiency and continuously deliver, analyse and improve on exisiting processes. The client is in the Fintech space. Knowledge of FICA act is an advantage.

    Responsibilities

    • Manage and mentor client support team
    • Liaise with internal stakeholders
    • Ensure smooth running of the support team and ensure that SLA's are met and maintained
    • Quality control
    • Handle all support escalations
    • Recruit, train and performance manage support team
    • Reports for EXCO

    Qualifications and Experience

    • 5 years operations and client experience
    • Bachelors degree
    • Coding and technical support experience
    • Experience and working knowledge of systems
    • Demonstrable track record of over-achieving quota
    • Strong written and verbal communication skills

    Method of Application

    Interested and qualified? Go to Capital Connect Pty Ltd on www.linkedin.com to apply

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