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  • Posted: Dec 5, 2019
    Deadline: Not specified
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  • United Parcel Service (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and te...
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    Team Leader - Operations, Small Package

    • Handles and coordinates day to day service issues in the Operations including (ODSe follow ups, send agains,).
    • Follow-up with Service Providers on road for timely delivery on premium service Packages.
    • Completes Driver daily roster and validate fleet availability with automotive team
    • Provides on-going feedback and support to SPs to improve performance.
    • Works with service providers to maximize day to day proficiency and ensure packages are delivered in a safe, timely, and professional manner.
    • Audit OT for employees with specific focus on those completing unusually long hours and challenge them on productivity
    • Participates in the implementation of work process plans to maximize center proficiency and achieve business results.
    • Reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, km driven, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.
    • Complete S&V/ SWM rides with SP
    • Actively support CHSP, and leads by example to raise health, safety, and compliance awareness.
    • Coordinate for timely arrival of afternoon Shuttle feeder and dispatch to on road SP
    • Completes daily PCM to his team
    • Creates a customer focused work environment to emphasize service and focus on building the business.
    • Utilizes technology (DIR.) to identify opportunities for performance improvement and risk mitigation.
    • Discusses daily dispatch plan with Pre-loaders to communicate any barriers to optimal service performance
    • Advises Automotive of vehicle repair needs to ensure fleet is in good condition
    • Determines employees’ training needs to produce continuous development plans.
    • Communicates with customers to respond to service concerns,
    • Participate in IRCA audits and work on closing opened CAPS relevant to area of responsibility
    • Supports inside and on road operations with any additional task that maybe required.

    Qualifications and Job Specification KPI:-

    • South African residency is a must.
    • Previous experiences in managing a team
    • Previous courier experience desirable
    • Ability to work with people
    • Computer literate and Microsoft office proficiency
    • Manual driver’s license holder
    • Good Communication skills

    Method of Application

    Interested and qualified? Go to UPS on www.jobs-ups.com to apply
  • MYJOBMAG.CO.ZA
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