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  • Posted: Mar 25, 2020
    Deadline: Not specified
  • PPS has more than 200 000 members who enjoy access to a comprehensive suite of financial and healthcare products that are specifically tailored to meet the needs of graduate professionals. PPS is the largest South African company of its kind that still embraces an ethos of mutuality, which means that it exists solely for the benefit of its members. Thus, ...
    Read more about this company

    Team Manager: Underwriter

    Purpose of the Job:

    • Underwriting will work primarily in the Financial Services and Insurance industries, providing management and oversight for the underwriting activities that include applications for insurance products. The Underwriting Team Manager provides support and approval for team members on standard underwriting projects and may conduct research, analysis, and underwriting for special or complex applications.
    • The Team Manager Underwriting is a team leader, directing the activities of associate-level underwriters while supporting risk management and financial due diligence activities. Since the Underwriting Team Manager independently conducts risk assessments and underwriting, this position requires an excellent balance of team leadership, administrative, and financial analysis skills.


    Main duties and responsibilities:


    • Managing resources in the Underwriting department, leave taken and absenteeism
    • Ensuring that the department is properly resourced in order to meet productivity levels
    • Ensuring that underwriters are informed and trained on any changes regarding the processing of work on IAA and Service Manager
    • Responsible for drawing up performance contracts for all underwriters
    • Conducting formal performance reviews bi-annually
    • Provide guidance to all underwriters and encouraging team building by holding monthly/weekly meetings and one-on-one sessions
    • Obtaining support from HR when managing non-performance and insubordination of staff
    • Arranging with HR/Training and Development to conduct workshops on performance management and conflict management
    • Ensuring that PPS values are understood and carried out by all underwriters


    • Implementing improvements, new technologies and new processes in Underwriting
    • Creating and maintaining close relationships with other departments to deliver excellent service
    • Committed and constantly striving to deliver improved service through, amongst other factors, the improvement of the process and flows of work from the initial steps to underwriting
    • Liaising with team leaders and other managers in the production line regarding implementation of any changes and work volumes
    • Ensuring that underwriters meet their daily targets
    • Providing feedback on escalations
    • Maintaining and improving the SLA in Underwriting
    • Monitoring departmental and individual productivity and non-conformances, instituting a plan of action
    • Ensuring proper recordkeeping of all underwriting-related work and decisions
    • Reporting and following up with the Service Desk on errors
    • Ensuring that the department is properly resourced on close-off dates
    • Service Excellence - priority broker underwriting and escalations


    Formal Qualifications:

    • Matric
    • A Bachelor’s degree in a related field such as Actuarial Science, Business Administration, Finance, or Accounting


    Experience and Knowledge:

    • At least 3-5 years’ management experience
    • Underwriting experience essential
    • Exposure to the Financial/Life/Medical Aid/Insurance industry
    • Interpersonal and Intrapersonal Skills:
    • Strong leadership skills
    • Strong management capabilities, particularly planning and execution
    • Goal-driven with good decision making and problem-solving capabilities
    • Customer-focused and driven to deliver exceptional service to clients
    • Able to manage change
    • Have excellent interpersonal and communication skills necessary to build and maintain relationships

    Method of Application

    Interested and qualified? Go to PPS on to apply
  • Send your application

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