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NOVA was set up to develop, introduce and implement best practices in Human Resource Management for progressive organisations and to conquer new frontiers in managing human capital. HR Consulting We assist companies, through their people, to achieve sustainable productivity and performance growth while still complying with legislation.
The purpose of this role is to ensure the operational integrity of the technologies and services provided, is maintained and to be accountable for hardware and software functioning. The Operations Manager must clearly understand the goals of the organisation and develop a clear vision of exactly how operations will help achieve them. It involves translating the goals for staff and to focus on the Service Desk functioning. Duties also include but are not limited to: develop and implement service processes and procedures according to Service Level Agreements; to exceed customer expectations; to make decisions on all operational issues and ensure the completion thereof.
The Operational Manager have both an internal focus to the Service Desk (focussing on System administration, System support, Capacity dimensioning & Customer service & support) and an external focus, through which business users, direct and reseller customers are all seen as their direct customers. In this respect the focus of the Operations Manager is the continuous development, implementation and improvement of performance.
Qualifications:
Knowledge and Skills :
Experience:
Legal Requirements:
Main Responsibilities:
Have fun
Evaluate and implement Operational roles and responsibilities:
Operational Strategy:
Operational Processes and Procedures:
Monitoring and change management:
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