To accomplish the high level of quality and functionality that Mobile Guardian requires, we are looking for a Technical Support Specialists to engage with our customers.
To (first) analyse and interpret the context of their query(s) and (second) provide direction on how their query will be resolved. Investigating each application or environment query for validation of an issue, a problem, or needing clarification, or to escalate for data investigation.
Helping our customers define the context of the issue, then narrow down the cause by continuously analysing the information available, and to find and analyse solutions (options). Making decisions on how the query should be resolved with minimal impact to the live customer processing environment.
We are looking for an individual who will assist with Quality Assurance testing to increase your knowledge of the system and to ensure the quality of the software we deliver to customers. Most importantly, you will need to be passionate and extremely proud of the products we build.
Your Key Responsibilities
As part of the customer success team, you would be responsible for all support queries and ensuring that customers successfully purchase the Mobile Guardian software.
Decisions You Will Be Expected To Make
Apply for the role
If this sounds ideal, then email us with a note about yourself and why this role is perfect for you. Include as many links as you can, anything that helps us learn more about you. You can apply through LinkedIn, or send a note to firstname.lastname@example.org.
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