• Posted: September 10, 2019
    Deadline: Not specified
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  • Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
    Read more about this company

    Technical Support Associate (TSA)

    • Dedicated to problem resolution
    • Demonstrate a positive attitude
    • Be able to resolve a conflict
    • Are patient and helpful
    • Able to avoid jargon and explain complex concepts
    • Are responsible in any given situation
    • Able to collect data accurately to identify solutions
    • Able to use multiple tools
    • Use situational judgement to determine actions
    • Have a detail-oriented working style

    Technical Knowledge

    • Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
    • Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
    • Ability to problem solve
    • Awareness of latest trends and developments in the technology industry
    • Demonstrate the ability to apply knowledge to new situations
    • Be able to use judgement and common sense to answer customer questions
    • Demonstrate willingness to share knowledge with team members and customers
    • Consistently curious about technology

    Communication Skills

    • Excellent English communication skills (written, comprehension and verbal)
    • Ability and willingness to communicate with others
    • Ability to demonstrate empathy
    • Ability to use effective questions
    • Ability to demonstrate active listening
    • Ability to communicate in a positive manner
    • Good comprehension skills – ability to clearly understand the issues customers present

    Minimum Qualifications

    • Completed Grade 12 / NQF Level 4 / Matric
    • SA Citizen / Permanent Resident
    • 3 months experience (any environment)

    Method of Application

    Interested and qualified? Go to Amazon on amazon.force.com to apply
  • Send your application

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