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  • Posted: Mar 20, 2020
    Deadline: Not specified
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    Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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    Theft Quantum Moderator

    What will you do?

    A position has become available for Desktop Motor Claims Moderator and will be based in the Motor Merit Claims Department at Auckland Park offices.

    What will make you successful in this role?

    • To determine accurate market values on stolen motor vehicles for correct and fair settlement of these claims.
    • To provide specialist technical support.
    • To, if required, assist assessors to negotiate and settle claims with clients within the delegated threshold related to Santam’s financial risk.
    • Ensure application of business rules
    • Knowledge Sharing
    • Evaluating requests for re-assessment and provide guidance
    • Reporting on the moderation results including solutions for improvement
    • Continuous technical guidance and support
    • On the job coaching/peer coaching

    Qualification And Experience

    • Minimum 2 years motor assessing experience
    • Two years trainee motor assessing, automotive mechanic, automotive body repairer or automotive spray painter qualification
    • Vehicle Damage Quantification Qualification (VDQ)
    • Stolen vehicle module
    • CBMT (Competency Based Modular Training)
    • Coaching experience
    • Claims handling process experience
    • Abuntex knowledge
    • Correct interpretation and application of TransUnion Auto Dealer Values

    Knowledge And Skills

    • Telephonic, negotiation and conflict handling skills
    • Basic business ethics and financial principles related to claims
    • Time management
    • Change management
    • Motor trade experience.

    Personal Attributes

    • Business insight - Contributing independently
    • Manages complexity - Contributing independently
    • Plans and aligns - Contributing independently
    • Manages conflict - Contributing independently


    Core Competencies

    • Cultivates innovation - Contributing independently
    • Customer focus - Contributing independently
    • Drives results - Contributing independently
    • Collaborates - Contributing independently
    • Being resilient - Contributing independently

    Method of Application

    Interested and qualified? Go to Santam Insurance on careers.sanlamcloud.co.za to apply

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